Operation Manager

2 weeks ago

Central Region, Singapore Verve Holdings Pte Ltd Full time $40,000 - $80,000 per year

This position requires the selected applicant to work after midnight. Normal business hours for the outlets are from 5pm to 3am or 4am.

Job Responsibilities:

Achieving Sales Targets

  • Ensure that revenue targets are planned and achieved at all times
  • Motivating outlets/ staff to exceed targets
  • Ensure sales is maximised at all times with great customer service
  • Cost management and control to be within the company guidelines as a percentage of sales revenue

Human Resource

  • Support in local recruitment and selection for efficient restaurant human resources. This should include but not be limited to: Staff recruitment and selection, training, performance management & disciplinary/dismissal issues as required.
  • Maintain cohesiveness of the team to maximise positive teamwork efforts

Operational responsibilities

  • SOP development for service & review (opening, closing etc.)
  • Timely management updates – Monthly performance, sales & trend analysis, and recommendations
  • Resource management & maximisation - staff costs reduction and maintain within targets
  • Set up audit controls – inventory and restaurant security
  • Ensure that proper security procedures are in place to protect employees, customers and company assets

Service Operations

  • Improve average Yield per Customer
  • Responsible for ensuring consistent high quality of service
  • Co-ordinate Training programme - service quality, menu
  • Staff briefings – daily and & monthly (with management team)

Property & Equipment Management

  • General maintenance – to ensure that properties are managed properly and always in good condition
  • Equipment maintenance - ensure equipment is adequate for operational needs, is in good working order and fit for its purpose.

Customer service

  • Ensure consistently high quality of customer service in all areas
  • Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests
  • Investigate and resolve complaints concerning food quality and service

Basic Marketing

  • Activate social media platforms
  • Respond in a timely manner (daily checks) on emails and social media platforms
  • Ensure websites are updated at all times
  • Regular messaging and posting on social media platforms

Events & Promotions

  • Engage in local branch promotional activities with customers and media as required
  • Assist, advise and manage event operations as and when required

SINGAPOREAN ONLY

Please send your resume directly to OR contact

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