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IT Service Desk Engineer

2 weeks ago


East Region, Singapore Alphaeus Pte Ltd Full time $28,500 per year

Location: Chai Chee, Bedok

Employment Type: Contract (12 months, renewable)

Working Hours: 5-Day Work Week


About the Role:

We are seeking a dedicated and service-oriented IT Service Desk Engineer to provide first-level technical support via phone and email. You will be responsible for resolving or escalating technical issues, ensuring users receive timely and professional assistance. If you have a passion for problem-solving and a customer-first attitude, we welcome your application.


Responsibilities:

  • Provide First Call Resolution (FCR) support through phone and email
  • Respond promptly to incoming support requests
  • Perform Level 1 troubleshooting for hardware, software, and application issues
  • Escalate unresolved issues in accordance with standard operating procedures (SOPs)
  • Keep users updated on issue progress and status
  • Maintain accurate and complete incident records
  • Classify and prioritize incidents based on severity and impact
  • Monitor and track incident progress to resolution
  • Notify Team Lead of any spikes in recurring incident types

Requirements:

  • Minimum NITEC in IT or related discipline
  • At least 1 year of experience in End-User Support, Desktop Support, or Service Desk
  • Working knowledge of:

  • Windows OS

  • Active Directory (user account administration)
  • Microsoft Outlook
  • Mobile device support
  • Strong communication and analytical skills
  • Customer-focused with a problem-solving mindset
  • Singaporeans only

What We Offer:

  • Competitive salary up to $2,850/month (depending on experience)
  • 12-month renewable contract with stability
  • Opportunity to work in a well-established IT environment
  • Gain valuable experience in a structured support team