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IT Service Desk Engineer
2 weeks ago
Location: Chai Chee, Bedok
Employment Type: Contract (12 months, renewable)
Working Hours: 5-Day Work Week
About the Role:
We are seeking a dedicated and service-oriented IT Service Desk Engineer to provide first-level technical support via phone and email. You will be responsible for resolving or escalating technical issues, ensuring users receive timely and professional assistance. If you have a passion for problem-solving and a customer-first attitude, we welcome your application.
Responsibilities:
- Provide First Call Resolution (FCR) support through phone and email
- Respond promptly to incoming support requests
- Perform Level 1 troubleshooting for hardware, software, and application issues
- Escalate unresolved issues in accordance with standard operating procedures (SOPs)
- Keep users updated on issue progress and status
- Maintain accurate and complete incident records
- Classify and prioritize incidents based on severity and impact
- Monitor and track incident progress to resolution
- Notify Team Lead of any spikes in recurring incident types
Requirements:
- Minimum NITEC in IT or related discipline
- At least 1 year of experience in End-User Support, Desktop Support, or Service Desk
Working knowledge of:
Windows OS
- Active Directory (user account administration)
- Microsoft Outlook
- Mobile device support
- Strong communication and analytical skills
- Customer-focused with a problem-solving mindset
- Singaporeans only
What We Offer:
- Competitive salary up to $2,850/month (depending on experience)
- 12-month renewable contract with stability
- Opportunity to work in a well-established IT environment
- Gain valuable experience in a structured support team