Service Engineer

About Us

Since 1802, GF Piping Systems has been at the forefront of innovation, delivering sustainable, high-quality solutions that create value and improve lives around the globe. As a forward-thinking leader in our field, we are committed to excellence, customer success, and continuous progress.

Role Overview

We are seeking a dedicated Service Engineer to support our full range of GF welding machines. This role is pivotal in ensuring our customers receive reliable service and technical expertise through calibration, repair, maintenance, and training.

Whether you are an experienced professional or a fresh graduate with a strong technical foundation, we welcome individuals who share our passion for technical excellence and customer satisfaction.

Main Objectives

We are looking for a dedicated Service Engineer to support our full range of GF welding machines. This role is responsible for calibration, repair, and maintenance, as well as leading technical training and certification courses for our customers. You will play a key part in after-sales service, including on-site support, troubleshooting, and technical demonstrations. You will also collaborate closely with the Sales team to deliver an exceptional customer experience and drive technical excellence.

Key Responsibilities

• Maintain, repair, and perform regular checks on the in-house rental fleet.
• Manage service room organization and ensure optimal stock of spare parts to minimize repair turnaround time.
• Provide after-sales service, including commissioning, calibration, troubleshooting, and repairs of welding machines.
• Prepare relevant documentation and respond to technical queries via phone, email, or on-site.
• Conduct in-house and on-site training on solvent cementing, welding processes, and machine operation. Perform scheduled follow-ups during project phases to ensure adherence to welding procedures.
• Maintain scheduled customer contact for machine calibration services. Build and manage a customer database and recommend upgrades or replacements as needed.
• Support the sales team during customer visits, exhibitions, seminars, and training sessions by identifying service needs and providing technical insights.

Job Requirements & Qualifications

• Minimum NITEC in Electrical, Mechanical, or Mechatronics Engineering.
• At least 1 year of experience in diagnosing and repairing mechanical, electromechanical, or electronic systems.
• Proficiency in troubleshooting and providing customer support.
• Experience in delivering technical training to groups is a strong advantage.
• Ability to read and interpret mechanical and electrical drawings.
• Knowledge of welding machine operation and servicing preferred.
• Strong command of English and effective communication skills.
• BCSS (Building Construction Supervisor Safety) certificate is a plus.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Core Competencies

• Strong organizational and time management skills.
• High level of initiative and proactivity.
• Excellent problem-solving and critical thinking abilities.
• Strong attention to detail and ability to maintain accurate service records.
• Excellent interpersonal and technical communication skills.
• Capable of working independently and adapting to changing environments

Fresh Grads with engineering degree / diploma are welcome

At GF, we don't just offer jobs — we offer purpose-driven careers with a clear vision, global impact, and opportunities for personal and professional growth.

Purpose & Vision

Join a company that is guided by a clear vision:

"We are a sustainability and innovation leader providing superior customer value."

Our purpose, "Becoming better every day – since 1802," drives everything we do, fostering a culture of continuous improvement and long-term thinking.

Sustainability & Innovation Focus

Be part of a company committed to shaping a better future. We actively invest in sustainable solutions and cutting-edge innovation, ensuring that our work has a positive impact on the environment, industries, and communities.

Learning & Development

We believe in empowering our people. GF offers a wide range of global learning platforms, on-the-job training, and specialized programs to help you build your skills and advance your career.

Career Growth Opportunities

As a globally active company, GF offers exciting career pathways, both locally and internationally. Our structured talent development program — — is designed to help you unlock your full potential and grow with us.

Comprehensive Employee Insurance

We care about your well-being. GF offers a comprehensive suite of employee insurance benefits, including medical, hospitalization, personal accident, and other coverage plans to give you peace of mind at work and beyond.