Service Engineer

3 days ago

East Region, Singapore Huawei International Pte. Ltd. Full time $80,000 - $120,000 per year

Responsibilities

  • Responsible for customer fulfilment satisfaction and responsible for feasible project delivery and contract fulfilment of Smart PV products, data centre critical power supply/ cooling facilities and EV chargers.
  • Make and execute the Key-account customer service strategy. Develop targeted customer service strategies based on local business situations and customer requirements to ensure that the service strategies for Key-account customer can reach consensus within and around the team and build an ecosystem that matches industry service strategies.
  • Understand customer pain points and requirements, explore and expand business opportunities, and design and provide service solutions that meet customer requirements.
  • Participate in project strategy development, bidding, and negotiation, develop and implement the fulfilment & delivery strategies, mitigate fulfilment risks, and ensure the project deliverability.
  • Coordinate internal resource and ensure that the delivery and service quality meets the standards, and meet customer requirements for project delivery and network maintenance.
  • Align with customers' strategies and organizations, and build high-performance service teams.

Job Requirements

  • Bachelor's degree or higher in Electronics, Electrical Engineering, or a related field.
  • At least 3 years of professional experience as a Service Engineer; prior exposure to service sales will be considered an asset.
  • Excellent presentation and public speaking skills with the ability to engage diverse audiences.
  • Demonstrated proficiency in project management, with strong organizational and coordination abilities.
  • Proven capacity to perform effectively in a dynamic, fast-paced environment.
  • Strong command of both Chinese and English, in written and spoken communication is essential to ensure effective communication with the Chinese-speaking stakeholders, including head office, business counterparts, and customers based in China.

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