
IT Helpdesk Associate Engineer
7 days ago
Key Responsibilities:
- To configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile
- Coordinates with customers to plan and implement software upgrade actions and OS installation
- Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure
- To follow up procurement & delivery of hardware/software that are required by users
- Direct contribution to operational permanent control framework
- Provides 2nd line support to the Company's customers
- Level two support for server, cisco network infrastructure and printer environment
- Takes responsibility for projects as assigned timelines and deliverables
- Day to day management of the helpdesk - dealing with cases from inception to completion
Qualifications:
- ITE / Diploma Holder in Computer Engineering, Network & System
- Minimum of 1 years of experience in Helpdesk or related roles.
- Excellent problem-solving and analytical skills.
- Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Familiarity with the semiconductor industry or experience in a manufacturing environment is a plus.
- Programming Skills in helpdesk management is a plus.
- Ability to work 12hrs day-night shifts.
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