IT Helpdesk Associate Engineer

7 days ago


East Region, Singapore VISIONPOWER SEMICONDUCTOR MANUFACTURING COMPANY PTE. LTD. Full time $104,000 - $130,878 per year

Key Responsibilities:

  • To configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile
  • Coordinates with customers to plan and implement software upgrade actions and OS installation
  • Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure
  • To follow up procurement & delivery of hardware/software that are required by users
  • Direct contribution to operational permanent control framework
  • Provides 2nd line support to the Company's customers
  • Level two support for server, cisco network infrastructure and printer environment
  • Takes responsibility for projects as assigned timelines and deliverables
  • Day to day management of the helpdesk - dealing with cases from inception to completion

Qualifications:

  • ITE / Diploma Holder in Computer Engineering, Network & System
  • Minimum of 1 years of experience in Helpdesk or related roles.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Familiarity with the semiconductor industry or experience in a manufacturing environment is a plus.
  • Programming Skills in helpdesk management is a plus.
  • Ability to work 12hrs day-night shifts.

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