Regional Head for Client Services

Description

Open Date: 10/11/2025

Close Date: 2/12/2025

Regional Head for Client Service and Delivery (Asia)

Salary: Up to SGD $281,000 dependent on experience + bonus & excellent benefits

Location - Singapore

Smartstream is embarking its most exciting journey in recent times. To continue to service and support the world's top banks and asset managers we are constantly innovating to cement our industry leading position for the next decade.

Regional lead of multi-functional client facing groups, providing client engagement and delivery of various Smartstream services. Senior level regional management role, c-suite engagement, support to Sales in their pre-sales and account management activities across the region for the Managed Services business unit.

Ultimately act as the 'go to person' for delivery to the client base and the primary escalation point for Asia based projects and client service.

Location management of the functions including Managed Services, Global Solution Delivery and Support.

Lead and set direction regionally on all product engagements across the client portfolio.

Provide confident, articulate communication, engage with large, corporate clients in the multiple sectors across all stakeholders, of varied functions.

This individual will be key in the management and maintenance of commercial relationships during business opportunities, day-to-day support service levels, as well as general account support and management.

Job Responsibilities

The role will act as the location lead for Managed Services, Global Solution Delivery and Support, ensuring that location-based policies and jurisdiction requirements are understood, as well as the local practices are aligned to global best practice. Key duties and accountabilities of the role will include;

• Ensure projects are delivered within scope, schedule, and budget and to a high quality

• Ensure projects maintain a strong focus on customer satisfaction/STL commercial expectations

• Effectively oversee day-to-day leadership of the Support desk, aligned to global best practice

• Support Sales in all their Managed Services client engagements, new and existing, support the regional commercial targets

• Oversee the day-to-day activities of the regional heads of Global Solution Delivery and Support

• Drive the strategy and subsequent execution of the personal development and coaching programme

• Contribute to a robust client engagement model to maximise on-going and future business

• Own and manage senior level relationships, maintain needed network, across the APAC based clients and internal teams globally

• Drive the local recruitment activities for Managed Services, Global Solution Delivery and Support, ensuring that we attract talent, to the benefit of our clients

• Manage resource utilisation and allocation to ensure all teams have the correct resources, assigned with the appropriate skill sets and capacity, to deliver a quality product/service across the region

• Ensure adherence to location-based policies are aligned with global practices

• Work closely with the global functional leads, to ensure strategic goals are aligned and global standardised best practices are followed within the APAC region

• Promote and develop the SmartStream brand across the industry, within the region

Key Skills

• Commercially astute, cost conscious, proven delivery on measurable business/commercial targets.

• Ensures actions and decisions align to cost and revenue responsibilities and objectives of the area

• Seek opportunities to develop customer relationships and through this provide an invaluable insight to STL. Operate and influence, as functional leader in external situations e.g. clients/industry forums

• Ability to work, influence and engage within a multinational and multicultural environment

• Work across a Global matrix organisation to promote best practices and effectively implement them

• Design and rollout training of a defined skills model and address deficiencies where appropriate

• Personally provide internal and external training/education on STL best practices

• Participate in local/regional internal and external forums and committees to ensure insight and branding opportunities are optimised, and STL are appropriately aware and engaged

Desirable Skills

Qualifications

• Master's degree educated or equivalent industry experience.

Experience

• Strong background in professional services/programme management/software and service delivery and Support in the financial services industry

• A background in the delivery of major IT change programmes, and the technical understanding that requires

• Experience of both the software development life cycle and operating within an Agile delivery model

• Leadership experience of senior client stakeholder management across a complex organisation

• Proven track record of driving change in people, control, and operational processes

• Strong leader and developer of people and teams

Employment Type

Permanent

Benefits

• 15 days annual leave rising to 22 days after 3 years of service

• Employers' contribution – 'Central Provident Fund' (CPF)

• Medical/Dental insurance plan - for employee and immediate family members

• The opportunity to work with a constantly evolving and expanding 'state-of-the-art' product set exploiting cutting edge technologies

• The opportunity to work within an established, professional team

• Position available immediately

Equality Statement

Smartstream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.