Regional Head, Service Management Division

KidSTART Singapore Ltd. (KSL) was incorporated as a Company Limited by Guarantee (CLG) under the Ministry of Social and Family Development (MSF) in Sep 2020 to implement the KidSTART programme nationwide. The KidSTART programme provides upstream support to children from low-income families in the areas of early childhood development, health and social support.

**Description of Division/Branch**

The Regional Head will be part of the Service Management Division, leading a team to oversee the smooth delivery of KidSTART in the region together with KidSTART Practitioners, appointed KidSTART Social Service Agencies (SSAs), vendors, preschools, ECDA and other KidSTART Singapore (KSL) Departments.

The Regional Head will oversee the regional operations of KidSTART including delivery of programmes in the regional clusters, engage partners in the regional KidSTART eco-system of support, oversee, audit and track deliverables within the region and service management. Besides partner management to ensure eligible children and families receive the support they need, a key role of the Regional Head is to engage and partner community-based agencies, preschools and support wider efforts to mobilise the broader community, including volunteers, to create collaborative and sustained partnerships that address systemic issues faced by KidSTART families.

**Key Roles and Responsibilities**

**1) **Regional Partnerships**
- Partner KidSTART SSAs, preschools and community-based agencies (e.g. FSCs and SSOs) within the region to ensure timely and effective delivery of KidSTART programmes in an integrated and coordinated manner. This may include the following:

- Develop a coordinated strategic and implementation plan to set up an effective service delivery ecosystem for various KidSTART programmes at the regional level.
- Set up engagement platforms with community stakeholders across sectors such as preschool, social services, health and education to raise awareness of KidSTART, address gaps in service delivery and strengthen the coordination of support to families.
- Lead and oversee multi-sector engagement platforms to develop a shared vision and implement acollective plan of action to achieve positive child development, child-health and parent-child outcomes.
- Develop operational protocols with partner agencies serving low-income families to deliver services in an effective and timely manner.

**2) Programme Delivery**
- Plan and organise resources (including logistics) involved in the implementation of KidSTART programmes and curriculum, the deployment of resources to different parts of the programme for effective and efficient completion.
- Carry out regular engagement sessions with partners to address implementation challenges so as to enhance service quality and strengthen partnerships.
- Identify and address competency gaps of practitioners, and implement capability development initiatives to equip practitioners with skill sets for better service delivery.

**3) **Programme Management**
- Carry out regular contract management, programme monitoring and audits of KSAs and hospitals
- Drive completion of programme deliverables within agreed cost, timeline & allocated resources.
- Manage critical incidents and complaints from partners, clients and members of public.
- Track and measure progress of programmes against set plans and timelines and escalate issues of concern that impact implementation.

**Competencies required**
- Knowledge of social service delivery and ability to engage stakeholders across different levels and sectors
- Strong leadership and supervisory skills
- Strong sense of purpose to help low-income families and passionate about forging partnerships across diverse stakeholders to achieve collective impact.
- Strong interpersonal, facilitation and communication skills, and have demonstrated ability to influence and build trust with stakeholders.
- Familiarity with systems thinking, community development approaches or the early childhood sector is an advantage.
- At least 5 years of supervisory and staff management experience
- At least 8 years of relevant working experience in the social service, early childhood, non-profit or community sectors.
- Adaptable to change and able to work well in a fast-paced and dynamic environment.
- Displays initiative and has strong planning and problem-solving skills.
- Effective and collaborative team-player.