assistant manager, quality services operations

9 hours ago

Singapore Public Service Division Full time $60,000 - $120,000 per year

[What the role is]

ASSISTANT MANAGER, SERVICE QUALITY OPERATIONS

[What you will be working on]

We seek an energetic professional to be part of the Team that addresses public queries and suggestions. You should be keen to explain LTA's vision for land transport on behalf of LTA. You will need to work with other internal divisions and external agencies to consistently improve feedback processes, systems and operations to meet service excellence standards amidst other responsibilities that will be assigned on an ad hoc basis.

[What we are looking for]


• Knowledge in any discipline, preferably with at least 1 year of Customer Service experience and some supervisory experience.

• IT savvy with working knowledge of Microsoft Office.

• Excellent written and communication skills.

• Systematic and organized team player with ability to multi-task, work
independently and offer ideas and suggestions.

• Customer service-oriented and analytical individual with strong desire to
constantly learn and make improvements.

• Fast learner who enjoys problem solving challenges.

As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.

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