Regional Head of IT

**Type**:
Permanent - Full Time

**Location**:
Singapore

**Job Role**:
Information Technology

**Withers Khattarwong LLP**

**Job title: Regional Head of IT (APAC)**

**Reports to: Global IT Director (London)**

**Location: Singapore**

**About Withers Khattarwong LLP**

Withers KhattarWong LLP is amongst the largest international law firms in Singapore. We are a fully integrated global law firm with lawyers located across five continents in 17 offices.

Our broad global platform allows us to guide clients through the legal challenges inherent in the ever-changing international landscape. As our client, you will receive quality advice on diverse legal and tax issues through the services of one law firm with a single communication.

Internationally, we have made a reputation for ourselves as the leading law firm for private capital; our clients include public and private companies founded by successful families, MNCs, financial institutions, international brands, family offices and HNWIs, charities and not-for-profit organisations, amongst others. We pride ourselves for our role in helping our clients achieve success.

**What are we looking for?**

The primary purpose of this role is to lead the delivery of IT services in the APAC region. This involves two key areas of responsibility:

- Acting as the primary point of contact for the business across Withers' APAC offices: this role is responsible for liaising with the APAC stakeholders to identify requirements and align IT activities to optimally support business operations. This will require an excellent knowledge of legal operations and IT capabilities, covering both established and emerging technologies. Initiatives will need to align to firmwide strategy and priorities and be delivered within the context of a global portfolio of change.

This role reports to the Global IT Director and works closely with the Head of IT Service Delivery and Head of IT Systems, all based in the UK, in order to provide the delivery of joined-up IT services globally. The role is based in the Singapore office but will provide management, support and a point of escalation for all offices in Asia. Travel to and support for all Asian offices will be required, as well as occasional travel to the UK.

Experience in a law firm or similar professional services environment is a must, together with excellent communication skills and the ability to work under pressure while being approachable and inspiring confidence.

**Areas of focus and responsibilities**
- To manage the day-to-day activities of the APAC IT team, ensuring that service desk support and user training are delivered to the highest possible standard, as measured against agreed customer and staff satisfaction levels, within budget and aligned to regional and firmwide priorities
- To work with APAC business stakeholders to identify business requirements, and then engage with the global IT team to identify, plan and deliver pragmatic, economic, globally compliant solutions. This will include gathering formal and informal customer feedback via regular meetings and organised forums in order to ensure that all support issues and ideas are identified and addressed
- Together with the Head of HR, Head of Operations, Head of Finance, and Head of Risk and Compliance, to provide a leadership role for the different APAC offices. In particular, to provide leadership support and act as a sounding board for all other support staff managers in order to deliver high level services to our offices in Asia
- To proactively identify opportunities for improving both IT and business performance, through the design and delivery of innovative processes and technologies
- To establish and maintain close working relationships with colleagues in all offices to ensure that consistent practices are being executed across the Firm
- To act as the lead on projects as required/appropriate, delivering IT solutions to (primarily, but not exclusively) APAC users
- To define and manage the IT support and training budget in region
- To work with the Head of Service Delivery to recruit, manage and appraise all IT support staff based in Asia, including the identification of training and development needs. Work with staff to develop and implement plans to manage individual and team performance against objectives
- To manage staff holidays, training and project commitments to ensure that service commitments are maintained, and deadlines met
- To work closely with the Head of Service Delivery to identify, create / modify, and implement processes and standards which improve the delivery of IT services to the business
- To produce qualitative and quantitative metrics of performance which will help with IT policy and decision making, and guide investment in service improvement
- To identify and proactively manage Major Incidents (MI) and Business Continuity (BC) events, and work with global support teams in line with the defined MI / BC process, to quickly and effici