VP, Head of Onboarding

VP, Head of Onboarding & Implementation, Client Services, Asia Pacific Join Visa to lead the onboarding and implementation of Visa products and services across the Asia Pacific region. Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Team Summary Client Services provides industry‑leading client success and operational support to Visa’s clients around the world. The VP, Head of Onboarding & Implementation partners with Product and cross‑functional teams to embed the voice of the customer into the design, development, and deployment of Visa products and services. What a Head of Onboarding & Implementation does at Visa Lead complex, multi‑layer, cross‑cultural implementation teams to support multiple projects while exceeding customer expectations as measured by NPS. Direct and lead the team to successfully complete over 1,000 projects annually within the expected duration (blueprint). Lead a multi‑country technical team with more than 100 people, including 5 Senior Directors responsible for Licensing, Implementation, Configuration, Testing, and Contract Management. Work closely with cross‑functional teams (Client Services, Product, Technology, third‑party providers, Sales) to understand dependencies and ensure alignment for best‑in‑class service. Achieve onboarding & targets while adhering to the expense budget. Activate and lead a strong reporting and analytics culture across the team to support growth, capacity planning, and metrics (project timelines, time to revenue, productivity, throughput). Serve as a mentor/coach to support professional development within the team. Act as an escalation point for complex issues encountered by team members. Participate in non‑standard, complex projects/initiatives supporting AP and client strategic/tactical priorities. Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency. Build and enhance positive working relationships with internal and external stakeholders. Coordinate and influence internal and external resources to ensure delivery on commitments. Why This is Important to Visa As a pivotal role, the VP, Head of Onboarding & Implementation ensures seamless integration and successful deployment of Visa’s products and services across a diverse and complex region. The leader drives onboarding and implementation revenue, manages a large, multi‑country technical team, and delivers over 1,000 projects annually while exceeding client expectations. This role is essential for delivering Visa’s world‑class service experience, supporting client growth, and maintaining Visa’s reputation as a trusted partner in the payments industry across the Asia Pacific region. Qualifications 15+ years of business experience, including 10+ years of leadership experience in client‑‑focused businesses. Experience managing operations of a function or business unit. Extensive experience in banking/financial services or technology/fintech sectors; strong knowledge of