VP, Head of Onboarding

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Team Summary Client Services provides industry-leading client success and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to Product, bringing the voice‑of‑the‑customer into the design, development and successful deployment of Visa products and services. What a Head of Onboarding & Implementation, Client Services Asia Pacific does at Visa: Lead complex, multi‑layer, cross‑cultural implementation teams to support multiple projects while exceeding customer expectations as measured by NPS. Directing and leading the team to successfully complete over 1,000 projects annually withing the expected duration (blueprint). Lead a multi‑country technical team with 100+ people including 5 Sr Directors responsible for Licensing, Implementation, Configuration, Testing and Contract Management. Work closely with cross‑functional teams and other ancillary (Client Services, Product, Technology, 3rd party providers, Sales) teams to understand dependencies/requirements and ensure alignment for best‑in‑class service. Achieve onboarding & implementation revenue targets, while adhering to the expense budget. Activate and lead a strong reporting and analytics culture across the team to support growth, capacity planning, and metrics (project timelines, time to revenue, productivity, throughput, etc.). Serve as a mentor/coach to support professional development within the team. Serve as an escalation point for complex issues encountered by team members. Actively participate in non‑standard, complex projects/initiatives supporting AP and client strategic/tactical priorities. Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency. Build and enhance positive working relationships with internal and external stakeholders. Coordinate and influence internal and external resources to ensure delivery on commitments. Why this is important to Visa The VP, Head of Onboarding & Implementation, Client Services, Asia Pacific, is a pivotal role for Visa because it ensures the seamless integration and successful deployment of Visa’s products and services across a diverse and complex region. This leader is responsible for driving onboarding and implementation revenue, managing a large, multi‑country technical team, and delivering over 1,000 projects annually while exceeding client expectations. By acting as a key internal partner to Product and other cross‑functional teams, this role brings the voice of the customer into every stage of the client journey, from pre‑sale through onboarding, implementation, and ongoing optimization. Ultimately, this role is essential for delivering Visa’s world‑class service experience, supporting client growth, and maintaining Visa’s reputation as a trusted partner in the payments industry across the Asia Pacific region. Qualifications What you will need: 15+ years of business experience, including 10+ years of leadership experience in highly successful businesses that have a strong track record of client service, strategic development and execution. Experience managing operations of a function or business unit. Extensive experience in either banking/financial services sector or Technology / Fintech sector experience. Strong knowledge of