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Retail Manager
2 weeks ago
About Chow Tai Fook
Joining Chow Tai Fook Jewellery means stepping into a prestigious legacy that combines artistry and tradition with a modern, confident approach since 1929. For almost 100 years, our dedication to creating the finest designs has held true by weaving together unmatched craftsmanship and authentic heritage. This is made possible by the people and culture we embrace and embody as the leading jewellery company from Asia. We are Chinese house of timeless craft and beauty.
We prioritise employee well-being, offering comprehensive wellness programs designed to support your health in all areas. Our strong focus on career development provides ample opportunities for personal growth, skills enhancement, and advancement. By joining Chow Tai Fook Jewellery, you will be at the forefront of innovation in the luxury retail industry, influencing a global audience through a network of over 7,000 shops worldwide.
We welcome you on our Group's journey to be the most trusted jewellery group that is a lifetime partner for every generation.
Job Responsibilities:
Sales & Client Experience
- Strategically manage and grow VIP clientele, ensuring personalized service and memorable in-store experiences by working with the marketing, and frontline team.
- Oversee all client interactions, including handling of after-sales service and inquiries with discretion, empathy, and professionalism.
- Drive client engagement through the planning and execution of exclusive events, pop-ups, and brand collaborations (e.g., Disney Cruise, HJ, bridal fairs).
- Partner with corporate clients on tailored sales campaigns to elevate brand exposure and expand revenue opportunities.
Retail Operations & Visual Merchandising
- Ensure operational excellence by overseeing daily store activities, from inventory and cash management to compliance with company policies.
- Support new store openings and market expansion, managing timelines, lease negotiations, and vendor coordination to ensure seamless project execution.
- Maintain regular communication with landlords and developers to track space availability, upcoming vacancies, and negotiate favourable terms.
- Assist in managing the brand's multi-channel retail expansion, focusing on both high-street and mall locations, as well as pop-ups and travel retail opportunities.
- Monitor and manage the team incentive scheme to drive motivation and performance.
- Uphold the highest standards of visual merchandising, ensuring store presentation consistently reflects brand aesthetics and seasonal guidelines.
- Oversee product replenishment and stock control to maintain optimal inventory levels.
Retail Standards & Administrations
- Deliver timely and insightful sales and operational reports to support business decisions.
- Manage store audits, and implementation of in-store campaigns by working with the marketing team.
- Act as key liaison with landlords, vendors, and contractors on retail space management and promotional initiatives.
- Champion the implementation and refinement of SOPs to maintain operational consistency and service excellence.
- Conduct regular coaching and training to elevate team performance and uphold brand standards.
Requirements:
- 5 years of experience in luxury or fashion retail, preferably in fine jewellery, watches, or high-end fashion.
- Proven track record of landlord management, with experience in store development.
- Impeccable grooming, communication, and interpersonal skills.
- Strong understanding of retail operations, Microsoft applications and POS systems.
