Retail Store Manager

3 days ago

Central Region, Singapore Baozun Asia Pte. Ltd. Full time $80,000 - $120,000 per year

Company Description

Baozun Inc., a leader in brand e-commerce, brand management and digital commerce services, will introduce Hunter Boots Ltd in Southeast Asia, starting with the dynamic markets of Singapore and Malaysia.

As a Retail Store Manager for a footwear brand, you will be responsible for overseeing and managing all aspects of the retail operations, ensuring a seamless and exceptional customer experience. You will play a key role in achieving sales targets, maintaining inventory levels, and leading a team of sales associates. The ideal candidate should have a strong background in retail management, excellent leadership skills, and a passion for footwear and fashion.

Responsibilities

  • P&L owner: meet sales goals by leading, managing, mentoring the retail team.
  • Store Operations:
  • Oversee day-to-day store operations to ensure a smooth and efficient workflow.
  • Implement and enforce standard operating procedures to optimize operational efficiency.
  • Manage and maintain visual merchandising standards to showcase the brand's products effectively.

Sales and Customer Service:

  • Set and achieve sales targets while maximizing profitability.
  • Train and motivate sales associates to provide exceptional customer service.
  • Monitor customer feedback and implement improvements to enhance the overall shopping experience.

Inventory Management:

  • Maintain accurate and up-to-date inventory levels.
  • Implement inventory control measures to minimize stock discrepancies and losses.
  • Coordinate with the merchandising team to ensure a well-balanced and appealing product assortment.

Team Leadership:

  • Recruit, train, and develop a high-performing sales team.
  • Foster a positive and collaborative work environment.
  • Conduct regular performance evaluations and provide constructive feedback to team members.

Sales Analysis and Reporting:

  • Analyze sales performance and market trends to develop strategies for increasing revenue.
  • Prepare and present regular reports on sales, inventory, and other relevant metrics to management.

Loss Prevention:

  • Implement and enforce security measures to prevent theft and minimize losses.
  • Train staff on loss prevention techniques and monitor compliance.

Promotions and Marketing:

  • Collaborate with the marketing team to implement promotional activities and events.
  • Ensure effective communication of promotions and marketing campaigns to the sales team.

Customer Relationship Management:

  • Build and maintain strong relationships with customers to encourage repeat business.
  • Address customer complaints and concerns in a timely and professional manner.

Qualifications

  • Bachelor's degree in Business, Retail Management, or a related field.
  • Proven experience in retail management, preferably in the footwear or fashion industry.
  • Strong leadership and interpersonal skills.
  • Excellent communication and organizational abilities.
  • Knowledge of retail operations, inventory management, and sales techniques.
  • Proficient in using point-of-sale (POS) systems and other retail software.

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