
Customer Service Executive
2 weeks ago
Responsibilities:
- Handling of general customers' enquiries and feedback through the various channels (e.g. Emails, Phone calls and social media).
- Provide knowledgeable reply to questions related to product, pricing and stock availability.
- Resolve customers' complaints in accordance with company's policies.
- Follow up with respective departments on status of solutions to customers' request and complaint.
- Maintain accurate records of customer interactions.
- Review and compile compliments and complaints report.
- Presentation of Monthly Customer Service / Loss Prevention Report.
- Undertake / support company events.
Requirements
- Minimum Diploma in any discipline.
- Preferably with 2 to 3 years of customer service experience in service environment.
- Possess a strong customer service mindset and communications skills
- Excellent in written communications.
- Proficient in all Microsoft Office applications.
- Knowledge of SAP and Case Trust is an advantage.
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