Customer Service Executive

2 weeks ago


NorthEast Region, Singapore Popular Holdings Limited Full time $2,500 - $4,000 per year

Responsibilities:

  • Handling of general customers' enquiries and feedback through the various channels (e.g. Emails, Phone calls and social media).
  • Provide knowledgeable reply to questions related to product, pricing and stock availability.
  • Resolve customers' complaints in accordance with company's policies.
  • Follow up with respective departments on status of solutions to customers' request and complaint.
  • Maintain accurate records of customer interactions.
  • Review and compile compliments and complaints report.
  • Presentation of Monthly Customer Service / Loss Prevention Report.
  • Undertake / support company events.

Requirements

  • Minimum Diploma in any discipline.
  • Preferably with 2 to 3 years of customer service experience in service environment.
  • Possess a strong customer service mindset and communications skills
  • Excellent in written communications.
  • Proficient in all Microsoft Office applications.
  • Knowledge of SAP and Case Trust is an advantage.


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