Customer Service Executive

7 hours ago

East Region, Singapore Talent Trader Group Pte Ltd Full time $40,000 - $60,000 per year
Job Summary

We are looking for a proactive and detail-oriented Customer Service Executive to support our freight forwarding operations. The role involves handling customer enquiries, managing shipment bookings, coordinating with internal departments, and ensuring smooth execution of import/export processes. The ideal candidate will be customer-focused, organized, and able to work effectively in a fast-paced logistics environment.


Key Responsibilities
  • Attend to customer enquiries and handle shipment bookings.
  • Arrange space bookings and monitor shipment status to ensure smooth operations.
  • Liaise with Import/Export departments for effective job execution.
  • Prepare pre-alerts for respective stations before arrival and departure of shipments.
  • Check daily arriving and uplift details, and update customers promptly with the latest information.
  • Ensure customers' special requests and handling requirements are met.
  • Communicate effectively with all relevant parties using diplomacy and negotiation skills.
  • Maintain proper filing systems and ensure good housekeeping.
  • Build and maintain strong working relationships with both internal and external customers.

Requirements
  • Minimum 1 year of experience in freight forwarding.
  • Able to handle permit applications + experience with sea freight import and export procedures
  • Independent, resourceful, and a strong team player with initiative.
  • Proficient in MS Office applications.
  • Strong oral and written communication skills.
  • Committed, adaptable, and able to work under pressure in a fast-moving environment.
  • Ability to multitask and manage priorities effectively.

Interested applicants for the above advertised position(s), please kindly click the APPLY button below or send in your updated resume.

EA License No.: 13C6305

Registration No.: R LEE JIA HOU)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

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