Guest Services Team Leader

1 week ago

Singapore SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. Full time

**Job Highlights**
- Dynamic working environment
- Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

**Responsibilities**
- Responsible in leading the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre) in support of the Guest Services Manager.
- To support our team of hosts and is the senior leader in absence of the manager on duty. Ready to respond to all needs, not limited to guest complaints, problem solving, and other matters.
- Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
- Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
- Answer inquiries from guests regarding restaurants, transportation, and entertainment in the local area.
- Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience.
- Perform opening and closing procedures at all Guest Services Area.
- Ensure all guests experience a fresh and modern check-in/check-out procedure.
- Assist with luggage and door upon guest request.
- Perform curbside/in-room check in for special guests on mobile devices.
- Ensure that guest history is maintained accurately and up to date.
- Anticipate guest needs and offer related services and suggestions accordingly.
- Find opportunities to surprise and delight guests to create memorable moments.
- Be able to build small talks with guests during every interaction to engage with guests.
- Be entirely flexible and adapt to rotate within the different positions of the Guest Services or any other Department of the hotel as needed.
- Ensure that all daily special rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly and welcome amenities are appropriately ordered.
- Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager and be responsible for telephone inquiries and information services for the hotel.
- Optimize revenue through timely and accurate bookings.
- Complete other tasks that assigned by Management.

**Requirements**:

- Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification.
- Minimum of two years of previous experience in a supervisory and/or guest services role in an established or luxury/upscale or boutique hotel.
- Service-oriented, attentive to details and observant
- Excellent oral and written communications skills
- Good command of written and spoken English
- Adaptable and outgoing with excellent interpersonal skill
- Ability to work under pressure and be flexible as part of the pre-opening team
- Passionate and enthusiastic with a positive ‘can-do’ attitude

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