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Guest Service Team Leader

3 weeks ago

Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

**Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career**

The **Guest Service Team Leader (Concierge)**plays a primary role in managing and supervising front office concierge operations to ensure a positive arrival and departure experience for all guests. This includes reception tasks and duties includes checking in and out and providing assistance to guests.

**Our Expectations**:

- To assist in maintaining and/or developing agreed operating procedures relating to Concierge
and to ensure that colleagues adhere to the correct procedures.
- To set a high example to colleagues in terms of punctuality, appearance, performance, attitude,
leadership, guest relations, observance of the house rules, loyalty to the management and
interdepartmental co-operation.
- Conduct the hand over between shifts, ensuring that all relevant staff are in attendance and that
all pertinent information is passed accurately to the oncoming shift.
- Ensure that all current promotional and or activity information is communicated to the team.
- Take care of sectional training and ensure that the required training hours are achieved.
- Determine daily room requirements and ensure guest’s special requests are being checked and
ensure all guests’ preferences are met.
- To assist Guest Services Ambassador with Concierge duties as and when required.
- To be aware of all VIP arrivals and departures, especially corporate guests.
- Conduct daily briefing for all Front Office staff in the absence of the Chief Concierge and/or
Front Office Manager.
- To undertake any other reasonable assignment by the superior as and when required.
- Be alert and report any faults, defects and unusual activity of the property to relevant
departments.

We are looking for a self-motivated individual who can deliver exceptional service and uphold our standards of excellence. If you possess at least 2 years of relevant experience with a luxury brand and have a keen eye for detail, write in to have a chat with us
- We are also _dedicated to providing equal employment opportunities, including individuals with disabilities._