Guest Service Team Leader

1 week ago

Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

**Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us
The **Guest Service Team Leader (Guest Relations) **is responsible in creating extra-ordinary and highly personalized guest experiences by recognizing and engaging actively with hotel guests. He/She will also support Front Office operations to ensure positive arrival and departure experience for all guests when required.

**Our Expectations**:

- Attend all Global Hotel Alliance (GHA) Discovery meetings and webinars to learn and be updated on new enhancements, changes or promotions of the GHA DISCOVERY Program.
- Assist in maintaining and/or developing agreed operating procedures relating to Front Desk reception and to ensure that colleagues adhere to the correct procedures as laid down in the Standard Operating Procedures (SOP) Manuals.
- Maintain high visibility in public areas during peak times; interacting with members regularly throughout the property to obtain feedback on quality of product, service standards and overall satisfaction level.
- Maintain good knowledge of all hotel facilities and services, room types, special rate packages and dining promotions.
- Keep track of daily arrivals, departures, room availability and scheduled in-house group activities.
- Have complete knowledge on all hotel and departmental policies and procedures
- Coordinate day-to-day operations, maintaining the service quality standards and meeting the expectations of the members on a daily basis.
- To be aware of all VIP arrivals and departures, especially corporate guests.
- Conduct daily briefing for all Front Office staff in the absence of the Guest Relations Manager and/or Front Office Manager.
- Be alert and report any faults, defects and unusual activity of the property to relevant departments
- Undertake any other reasonable assignment by the Front Office Manager, as and when required.

We are looking for a self-motivated individual with the ability to anticipate the needs of the guest with excellent interpersonal and communication skills. If you have at least two years of related experience in a similar capacity with a luxury brand and possess good knowledge of the OPERA System, write in to have a chat with us
- We are also dedicated to providing equal employment opportunities, including individuals with disabilities._

  • Team Leader Guest Services Officer

    2 weeks ago

    Singapore ANDAZ SINGAPORE Full time

    Come join us to express your Andaz as **Team Leader Guest Services Officer - Guest Services Centre **(conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new...

  • Guest Service Team Leader

    3 weeks ago

    Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full time

    Roles & ResponsibilitiesPosition summary statement:Guest Service Team Leader (GSTL) assist the Manager in leading the team of front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. GSTL must be a friendly, approachable individual and possess excellent communication and problem-solving skills. He/she...

  • Guest Service Team Leader

    2 weeks ago

    Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full time

    Roles & Responsibilities Position summary statement: Guest Service Team Leader (GSTL) assist the Manager in leading the team of front office, back office, and Pacific Lounge functions, in accordance with Pan Pacific Service Suites standards. GSTL must be a friendly, approachable individual and possess excellent communication and problem-solving skills....

  • Guest Experience Team Leader

    2 weeks ago

    Singapore beBeeExcellence Full time $3,500 - $5,500

    Guest Experience Team Leader The role of Guest Experience Team Leader is a crucial part of delivering exceptional guest experiences. We are seeking a dedicated and enthusiastic individual to join our team in this exciting opportunity.This position requires someone who thrives in a fast-paced environment and is passionate about providing outstanding service,...

  • Guest Service Officer

    2 weeks ago

    Singapore BEVERLY HOTEL PTE. LTD. Full time

    **Job Highlights - Positive Working Environment - Fixed Allowances - AWS + Quarterly Performance Incentive Bonus Career Growth **Job Descriptions - Overseeing and ensuring smooth operation of the Front Office. - Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained. - As a...

  • Guest Experience, Team Leader

    1 week ago

    Singapore Four Seasons Full time

    Join to apply for the Guest Experience, Team Leader role at Four Seasons . About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members create amazing experiences for guests, residents, and partners...

  • Guest Experience, Team Leader

    2 weeks ago

    Singapore Four Seasons Hotels Ltd Full time

    Guest Experience, Team Leader page is loadedGuest Experience, Team Leader Apply locations Singapore - Four Seasons time type Full time posted on Posted Today job requisition id REQ About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other...

  • Guest Experience, Team Leader

    1 week ago

    Singapore Four Seasons Hotels Ltd Full time

    Guest Experience, Team Leader page is loaded Guest Experience, Team Leader Apply locations Singapore - Four Seasons time type Full time posted on Posted Today job requisition id REQ About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat...

  • Guest Experience Team Leader

    2 weeks ago

    Singapore FOUR SEASONS HOTEL SINGAPORE Full time

    Roles & Responsibilities About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a...

  • Guest Services Leader

    2 days ago

    Singapore VALESIDE PTE LTD Full time

    **Job Overview** Guest Services Leader plays a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. Accountable for Guest Services Agent’s execution of the consistent Holiday Inn Express guest experience. At **Holiday Inn Express®**we want our guests to relax...