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Guest Service Team Leader

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Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

**Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us
The **Guest Service Team Leader (Guest Relations) **is responsible in creating extra-ordinary and highly personalized guest experiences by recognizing and engaging actively with hotel guests. He/She will also support Front Office operations to ensure positive arrival and departure experience for all guests when required.

**Our Expectations**:

- Attend all Global Hotel Alliance (GHA) Discovery meetings and webinars to learn and be updated on new enhancements, changes or promotions of the GHA DISCOVERY Program.
- Assist in maintaining and/or developing agreed operating procedures relating to Front Desk reception and to ensure that colleagues adhere to the correct procedures as laid down in the Standard Operating Procedures (SOP) Manuals.
- Maintain high visibility in public areas during peak times; interacting with members regularly throughout the property to obtain feedback on quality of product, service standards and overall satisfaction level.
- Maintain good knowledge of all hotel facilities and services, room types, special rate packages and dining promotions.
- Keep track of daily arrivals, departures, room availability and scheduled in-house group activities.
- Have complete knowledge on all hotel and departmental policies and procedures
- Coordinate day-to-day operations, maintaining the service quality standards and meeting the expectations of the members on a daily basis.
- To be aware of all VIP arrivals and departures, especially corporate guests.
- Conduct daily briefing for all Front Office staff in the absence of the Guest Relations Manager and/or Front Office Manager.
- Be alert and report any faults, defects and unusual activity of the property to relevant departments
- Undertake any other reasonable assignment by the Front Office Manager, as and when required.

We are looking for a self-motivated individual with the ability to anticipate the needs of the guest with excellent interpersonal and communication skills. If you have at least two years of related experience in a similar capacity with a luxury brand and possess good knowledge of the OPERA System, write in to have a chat with us
- We are also dedicated to providing equal employment opportunities, including individuals with disabilities._