IT Infrastructure Support Specialist

1 week ago

Singapore RMA CONTRACTS PTE. LTD. Full time

Our client, a government agency is looking for IT Infrastructure Support Specialist to join their infrastructure team in providing operational support for data center.

**Role Purpose**:
To provide operational support across data center and infrastructure operations, IT asset lifecycle management. This role ensures the stability of critical infrastructure while maintaining accurate asset records and supporting frontline IT infrastructure needs.

Key Responsibilities:
**Data Center Support**
- Provide escort and supervision of maintenance personnel during routine data center servicing
- Provide 24/7 (including weekends and Public Holidays) monitoring and response for data center facilities infrastructure to meet JTC operational requirements
- Respond swiftly to system alerts and alarms, troubleshooting and resolving issues. To arrive onsite within two (2) hours together with JTC-appointed Contractor at data center if immediate attention is required
- Maintain the data center environment within optimal parameters (temperature, humidity, airflow) to ensure equipment stability.
- Maintain cleanliness and tidiness of the data center
- Control access to the data center, ensuring only authorized personnel are allowed entry
- Perform a monthly review of card access transaction logs

**IT Asset Management**
- Maintain accurate inventory records for hardware and software licenses
- Managing software procurement/licensing
- Track asset lifecycle (deployment, transfers, refreshes, decommissioning)
- Conduct periodic review and reconcile discrepancies
- Manage warranty and support contracts for IT equipment
- Process software requests, license procurement and renewals

**General Infrastructure Support**
- Provide Tier 1-2 infrastructure support
- Identify opportunities to automate or streamline repetitive tasks

**Requirements**:

- Experience: 5+ years in data center ops, IT asset management or EUC support
- Ability to work independently and beyond normal working hours and weekends
- Strong communication, multitasking, and problem-solving abilities
- Strong organizational and detail-oriented approach
- Ability to manage multiple tasks, prioritize workload, and to work under pressure to meet deadlines and service level agreements
- Meticulous attention to detail to ensure accuracy and reliability in system configuration, documentation and procedures
- Good problem-solving and analytical skills
- Preferably with technical understanding of data center infrastructure (Power and Cooling, Fire Suppression system, Environment Monitoring system, Water Leak Detection system, etc)
- Familiar with ITSM tools (e.g ServiceNow, Jira)
- Basic knowledge of endpoint management (Intune, SCCM) is a plus

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

RMA Consultants EA License No: 93C4403

Foo Erin EA Reg No: R2196422

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