Noc Support Engineer
7 days ago
**We are looking for someone to join our NOC
**Responsibilities**:
- Mon-Fri, (9:00 am to 6:00 pm)
- Responsible for day-to-day management and administration of security and network systems
- Provide level 1 troubleshooting of incident tickets and level 2 support
- Provide daily, monthly, and weekly reports to Team Lead
- To meet deliverables in accordance with KPI / SLA
- To oversee and monitor backend systems infrastructure and provide level 1 and 2 support.
- Provide support to authorized users and handle the daily operational problems and all the ad-hoc duties.
- Provide support to Hotline and the Recovery Hotline.
- Execute and Monitor day to day schedules, reports generation, and end of day processing jobs
- Handle and resolve production problems and escalate them to relevant IT staff when necessary
- Maintain up-to-date documentation on operations procedures
- Assist IT Infrastructure teams in their operational work
- Perform escalation for incidents reporting
- Organize and Coordinate (end-to-end) hosting and facilities maintenance schedule
**Requirements**:
- Must be detail-oriented and proficient in troubleshooting
- Ability to work and communicate effectively in a team environment
- Comfortable in a fast-paced environment, working across multiple platforms simultaneously
- Knowledge of information security technologies & solutions
- Good communication and written skills
- Positive working attitude
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