
Noc Engineer
3 days ago
Our Kacific Network Operations Center (NOC) is located in Singapore and operates and controls the Kacific teleports in Australia, Indonesia, and the Philippines.
The incumbent will be based in Singapore, and support the Kacific portfolio focused on 25 markets within the region. This is an individual contributor role reporting to the NOC Manager.
**KEY RESPONSIBILITIES**
- Real-Time Monitoring of Kacific satellite network, and in particular of the teleports and hubs (Level 1)
- Crisis management and communication on network health and status to assigned customers, as well as restoration of service
- Customer troubleshooting on transmission issues, service quality enquiries and hub usage problems in compliance with SLA obligations
- Interfacing with the ground segment team for the continuous improvement of the teleports
- Coordination of satellite partner TT&C team for the management and control of the satellite payload
- Network configuration in coordination with the ground segment team
- Provide regular analysis of troubleshooting records
**KEY INTERFACES**
- Ground systems engineering team (level 2)
- Sales operations
- Sales managers
- Network management at customers
**REQUIREMENTS**
- Diploma/Degree in technology or relevant engineering field
- At least 5 years of valuable experience in an IT, electrical engineering or network monitoring position
- Knowledge of telecommunications, satellite RF and core network
- Satellite ground and hub systems
- Understanding of IP networking, terrestrial comms (fiber, WLAN, Microwave, 3G/4G)
- Fluent in English, other regional Asian languages a plus (Bahasa, Tagalog, Mandarin, Malay)
- Excellent customer service and interpersonal skills
- Reliable and a team player
- Logical thinker, thoughtful and methodical
- Able to do shift work in lieu of NOC 24/7 operations
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