Noc Operation Engineer

2 weeks ago


Singapore COMSERVICE (SINGAPORE) SOLUTIONS PTE. LTD. Full time

Provide 7x24 shift NOC operations, such as remote hand service, customer support, hotline, etc.
- Perform remote hand service based on customer's guideline.
- Supervise Vendors to carry out scheduled NOC maintenance, structure cable installation, cross connect installation, rack installation, etc.
- Escort customer for Data Halls visit
- Escalate problem / incident to tier 2 engineers or shift manager.
- Incident handling
- Assist Manager / Engineer to handle Customers’ IT equipment racks
- & equipment move-in.
- Perform cable connection test for Customers’ IT equipment
- Assist Manager to update Inventory list / Asset listetc.

**Job Requirements**
- Minimum 1 years’ experience of NOC operation in Data Centre/Telecommunications industry
- Familiar with NOC resource management, such as rack space, cable managementetc.
- Shift duty required
- Provide 7 x 24 Emergency service
- **Good command of both oral and written English and Chinese (Mandarin). - (Good written and verbal communication skills in English and Mandarin to communicate with Chinese speaking customers and escort Chinese speaking customer for Data Halls visit)**:

- Annual Leave.


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