Sr. Customer Onboarding Specialist

1 week ago


Singapore VMware Full time

**Why will you enjoy this new opportunity?**

If you are passionate about delivering business and technology transformation at scale for some of the most innovative companies in the world - then this is the role for you.

Working as part of the Customer Success team in our Modern Applications and Platform Business Unit you will initiate a program of success for our customers. The Customer Onboarding Specialist (COS) own a critical transition of the customer lifecycle for our valued customers, beginning with customer onboarding, activation, and enablement. A successful COS builds impeccable first relationships and is highly skilled at ensuring a positive onboarding experience. The COS works closely with sales, services, customers and the CSM teams to onboard and accelerate the time to first value

**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**

**Launch** **an Onboarding Function**

Over the first 6-12 months in the role you can work towards the following outcomes:

- In the first 30-60 days you will become competent with VMware's product offerings, with particular focus on VMware Tanzu Products and Services. Full training and support is delivered via self-study online and peer support from others in the team.
- Within 90 days of employment, you will be meeting with and working day-to-day with new Tanzu customers.
- You will work closely with colleagues in Sales, Solution Engineering, and Services to understand the profiles and desired outcomes for the customers within your portfolio.
- Within 6 months, you will be expanding your portfolio of onboarding customers and supporting their enablement and adoption leveraging VMware’s best practices.
- Within 12 months you are a strong customer advocate for your accounts with established relationships internally and externally. You will have also built a network of incredible colleagues in our global organization that you can call upon to drive success for our customers.

**The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?**

Your regular activities may be modified to suit the needs of your customer portfolio, however you can expect a variety of the following:

- You will managing the initial customer onboarding and activation for all Tanzu SaaS products for assigned customers
- You will initiate successful customer engagements, both as a team member for complex engagements, and solo for simpler engagements
- A successful onboarding manager will anticipate customer needs and proactively address them throughout the onboarding phase, demonstrating lead time awareness, and ultimately positioning your accounts for rapid adoption.
- You will ensure timely and successful customer onboarding, enablement, and training to help customers realize the business value of our partnership and offerings.
- Maintain customer satisfaction by engaging the right VMware teams, removing roadblocks, and influencing product roadmaps in support of our existing customers.
- You will assist with onboarding-related support escalation to ensure issues are addressed and resolved as quickly as possible
- Stay informed of new products, solutions, and cloud deployment patterns to help customers align with best practices.

**What is the leadership like for this role? What is the structure and culture of the team like?**

This role will be part of the Modern Apps and Platform Business Unit CSM Organization. The team is led by Thomas Murray, Customer Success Director for Digital and Commercial Accounts who has worked with VMware since 2016 and has held a diverse range of technical and business leadership roles. Tom is a strong advocate for iterative planning and collaborative design and believes that leadership is not defined by title, encouraging all team members to be leaders and to work together to shape the future strategy of the team.

The team is distributed across the globe, and we are in an exciting phase of growth and development with many exciting opportunities ahead. The majority of the COM team will work from a VMware location. The collective experience of the CSM team is phenomenal, from technical experts to business leaders who have first-hand experience of digital transformation projects in previous roles. The team meet regularly together virtually and infrequently in-person to develop team strategy and learn together.

**Where is this role located?**

The COS team will work from a VMware location. You will be expected to live within a reasonable commute of the office.

**What are the benefits and perks of working at VMware?**
- Employee Stock Purchase Plan
- Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
- Generous Time Off Programs
- 40 hours of paid time to volunteer in your community
- Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developm



  • Singapore Genesys Full time

    **Sr. Customer Success Manager - Singapore** As the Sr. Customer Success Manager, you will establish a life-long relationship between Genesys and Genesys’ customers by advising and equipping them to achieve their customer experience (CX) vision. You are the customer’s advocate and champion throughout their journey with Genesys to recommend,...


  • Singapore Janio Technologies Ltd Full time

    **ABOUT JANIO** Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-end logistics network of key players, our evolving data-intelligent platform will empower SEA’s ecommerce businesses...


  • Singapore TAURUS ONE PRIVATE LIMITED Full time

    **ABOUT JANIO** Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-end logistics network of key players, our evolving data-intelligent platform will empower SEA’s ecommerce businesses...


  • Singapore CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. Full time

    Job SummaryAs a Client Onboarding Specialist at CGS International Securities Singapore Pte. Ltd., you will be responsible for managing the process of onboarding new clients, acting as the main point of contact for clients during the transition process, addressing any concerns and issues.Your key responsibilities will include:Assist with gathering required...


  • Singapore Peoplebank Full time

    **Onboarding Specialist** - 4 months contract, with potential extension - 100% remote role - Pioneer hire for APAC **Our Client** - Well known social media company **The Opportunity** This position will work directly with customers to help them onboard the company's Commerce products. This position will work closely with sales teams to ensure clients...


  • Singapore Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...


  • Singapore Google Inc. Full time

    About the JobWe are looking for a highly motivated and experienced New Client Onboarding Specialist to join our team at Google Inc.The successful candidate will have a strong understanding of online media, excellent communication skills, and the ability to build strong relationships with clients.As a New Client Onboarding Specialist, you will be responsible...


  • Singapore MUFG Full time

    **Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...


  • Singapore TechBridge Market Full time

    If you are passionate about playing a key role in the success of a trusted digital asset solutions provider to institutional clients, we want to hear from you! Our client is a well-established brand in the Financial Services Industry and is now looking for a passionate and driven **Onboarding Specialist **to join their team. This is an exciting...


  • Singapore QCP CAPITAL PTE. LTD. Full time

    We are QCP Capital, a full-suite crypto asset trading firm. Since our founding in 2017, we have witnessed the potential of crypto assets to transform financial markets and the world at large. Today we exist at the center of this change, bridging institutional and crypto ecosystems. We work to catalyze a circle of progress, ultimately to shape a better...


  • Singapore Wintermute Trading Full time

    **About Wintermute** *** At Wintermute our mission is to enable, empower and advance the truly decentralized world for more transparent and efficient markets and products. We do this by providing liquidity algorithmically across most trading venues in crypto, supporting all major centralized and decentralized trading venues, AMMs, RFQs, aggregators and...


  • Singapore EPIKLAH PTE. LTD. Full time

    Position Overview: As a Client Onboarding Specialist, he/she will play an important role in ensuring a seamless and positive experience for the clients as they transition from the sales process to becoming fully onboarded users of Epiklah’s AI solutions. Your primary focus will be on guiding clients through the onboarding journey, empowering them to...


  • Singapore Hays Full time

    **Your new company** My client is a top tier investment bank located in the heart of Singapore. They are looking for an Onboarding Specialist to be part of the Wealth Management Proximity Operations team. You will be supporting the front business (Client Advisors, Investment Advisors and Relationship Managers) for all Client Onboarding for new...


  • Singapore CATHAY UNITED BANK Full time

    Cathay United Bank Company, Limited is a wholly owned subsidiary of Taiwan’s largest financial group Cathay Financial Holdings. The Bank’s Singapore Branch is currently looking for a **Senior Specialist **to join our Operations - Client Onboarding team. **Job purpose** The Senior Specialist, Operations - Client Onboarding is responsible in handling all...


  • Singapore OCBC Bank Full time

    **Onboarding Specialist - Premier Banking Asia (Offshore)** **-** **(**250000MH**)** Roles & Responsibilities: - Conduct both external & internal checks on clients, after obtaining the required information. - Conduct all required KYC, AML procedures and documentations. - Perform customer onboarding via non face-to-face meetings or digital onboarding. -...


  • Singapore Google Full time

    Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. Minimum qualifications: - Bachelor's degree or equivalent practical experience. - Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Analytics,...


  • Singapore Rabobank Gruppe Full time

    Rabobank Gruppe is seeking a Client Onboarding Specialist to join our team.Job Description:The successful candidate will be responsible for the end-to-end organization of client onboarding processes, systems, and people to ensure high-quality and timely results.Main Responsibilities:Conducting Customer Due Diligence (CDD) assessments on clients in line with...


  • Singapore ORIENT FUTURES INTERNATIONAL (SINGAPORE) PTE. LTD. Full time

    **Client Onboarding specialist positions currently open** This is a role that requires you to work smartly alongside both machines and people to support the sales team with the entire end-to-end Client Onboarding activity. Broadly, the role includes standard client due diligence, enhanced client due diligence, client documentation, client background...


  • Singapore MUFG BANK, LTD. SINGAPORE BRANCH Full time

    **Purpose of the Role**: Support frontline Relationship Mangers and Sales in co-ordinating new to bank Client Onboarding and existing to bank Customers to implement additional Transaction Banking Products. Drive Customer satisfaction and ease of onboarding through being the dedicated point of contact to the Client and handholding the Client through the...

  • Sr Specialist

    5 days ago


    Singapore The Wendy's Company Full time

    What you'll do Roles and Responsibilities This is an incredible opportunity to build your career and to be part of the International Construction team, contributing to the growth and success of Wendy's across different markets. We are seeking a proactive and detail-oriented Sr. Specialist - Construction to support the successful execution of our...