Sr/ Customer Support Associate

3 weeks ago


Singapore Tan Tock Seng Hospital Full time
Sr/ Customer Support Associate (Appointment & Contact Centre)

Join to apply for the Sr/ Customer Support Associate (Appointment & Contact Centre) role at Tan Tock Seng Hospital .

Responsibilities
  • Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)
  • Coordinate medical appointments across various specialties and clinics
  • Process referrals from primary care physicians and external specialists
  • Send appointment reminders and follow-up communications
  • Maintain accurate patient records in the hospital appointment system
  • Document all patient interactions in the CRM system
  • Provide clear guidance on appointment preparation and clinic locations
  • Support patients with special requirements or urgent medical needs
Requirements
  • Possess a Professional Certificate/NITEC/Higher NITEC or Diploma
  • Strong communication skills with a patient-focused mindset
  • Attention to detail and ability to maintain accurate records
  • Capability to handle multiple tasks in a fast-paced environment
  • Professional and empathetic approach to patient concerns
  • Basic computer literacy
  • Team player with a positive attitude
  • Working hours: Office hours on weekdays and half day on alternate Saturday
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Hospitals and Health Care

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