Sr Customer Service Specialist

7 days ago

Singapore Brenntag Full time

**SR CUSTOMER SERVICE SPECIALIST**:
Our team in **Singapore** currently has an opening for a **Sr Customer Service Specialist**

**YOUR ROLE & RESPONSIBILITIES**:
**Position Summary**

**Responsibilities and Duties**:

- Focus on order processing, order fulfillment till delivery in promptly and accurately manner.
- Follow up with customers to ensure high level satisfaction and determining future requirements.
- Ensure that customer’s complaints/feedbacks are well investigated, resolved, and escalating the complaints/feedbacks aptly to Senior and working with Regulatory & QSHE swiftly & independently.
- Prepare, generate and disseminate customer’s reports on timely and accurately manner.
- Collecting and sustaining sales data and database of customer contacts.
- Maintain good filing and retrieval system to ensure easy access of work documents, when needed.
- Always adhere to management systems and comply to standard operation procedures without fail.
- Participate in continuous process improvement project; as and when needed.
- Ensure compliance to the safety rules and measures stated in the WSH Risk Assessment.
- Refrain from any unsafe or negligent act that may always endanger yourself or others at workplace.
- Always use the personal protective equipment, to ensure safety at workplace.
- Responsible to participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices.
- Other duties as assigned.

**YOUR PROFILE**:
**Knowledge and Skills Requirement**
- Minimum GCE ‘O’ level or Diploma level.
- At least 2 years working experience in related industry for senior position.
- Professional, effective communication skills, an attentive listener, and a great team player.
- Well-mannered, empathy, approachable, and well-disciplined in nature.
- Calm and patient when dealing with customer in complex situations.
- Reacts well under pressure, especially in a constantly changing organizational environment.
- Proficiency in Microsoft Office.
- Abide by Company’s policies and procedures at all times.
- Always represent the Company in a professional manner.
- Keeping Company’s information confidential.

**OUR OFFER**:
**INTERESTED?**:

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