Health Solutions Manager

2 weeks ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a **Health Solutions Manager.**

**Principal Responsibilities**
- Partner with the Head of Health Solutions to formulate, lead and execute the solutions required to enable the Health strategy for HSBC life Singapore, aligning with HSBC’s global and local ambitions
- Help the health and delivery team’s execution of the overall Insurance Health Ecosystem, encompassing Employee Benefits and related customer health and engagement platforms, products and propositions
- Lead an end to end review and enhancement plan of the end to end ‘Health Customer’ (spanning member, intermediary and corporate customers) life-cycle
- Partner with relevant teams and stakeholders to implement this plan, creating seamless, positive user experiences across platforms, propositions and business process
- Continuously identify customer and business pain points and develop and implement quality solutions
- Conduct research and customer / market testing to identify Health Customer needs to fast track our strategy to deliver best in class solutions for our business and customers
- Identify and execute new technologies and partnerships that will deliver enhanced offering to meet business and customer outcomes
- Employ strong relationships and network to partner with Group WPB, Group Insurance and local Insurance markets to identify synergies and leverage existing or developing learnings and features to accelerate HSBC Life Singapore’s strategy execution

Requirements
- Employee Benefits (group medical and life) and individual medical product market expertise, within Singapore
- Experience in new digital proposition and product design, delivery and management within insurance and/or financial services, including identification of problem and opportunity statements, solution design, working with a matrix of stakeholders and delivery teams to deliver solutions, and ongoing tracking and management of performance to deliver the agreed benefits for customer and business
- Experience identifying and implementing improvements to the E2E insurance customer life cycle
- Experience delivering new innovations, platforms, technologies to market and agile methodologies to deliver change
- Excellent interpersonal and communication skills with a proven ability to communicate effectively at all levels, including senior management
- Strong analytical and problem-solving abilities, deep diving into problems, understanding the root cause/s and proposing quality solutions to management
- High level of drive and motivation to ensure successful delivery of complex transformational initiatives
- Outstanding organisational and planning skills in order to navigate complex and diverse initiatives

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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