Regional IT Manager, Technical Solutions

1 week ago


Singapore Triton AI Pte Ltd Full time

Work closely with each local IT team to ensure that IT technical solutions are being delivered in a structured and consistent approach.
- Exchange regularly with the global technical solutions team to follow up latest global solution trends and project status.
- Manage both internal and external resources to deliver solutions with necessary standards, and best practices, and ensure compliance.
- Provide documentation, training, and knowledge transfer to the Service Desk before putting into production of any new / updated technical solutions.
- Manage post-implementation review, formalize operation procedures, and act as L2/L3 support through life-cycle management.
- Responsible for technical solutions team budget forecast, review, and updates, maintaining service catalog on technical solutions area to be shared across the region and brands.
- Be tech-savvy, ensure timely exploration and proactively communicate with the global technical solutions team and regional management team towards the introduction of new or innovative technologies.
- Manage these technologies for the entire group of companies which consists of:

- o >15,000 AD / Office365 accounts >15,000 mobile devices
- Provide and maintain statistics and data dashboard on KPIs for operations & statistics.
- Establish and maintain relationships with key stakeholders across the different Houses as well as within various areas of Kering Technology.

**Requirements**:

- Bachelor's degree in Engineering, Computer Science, IT, or related field or equivalent in education and experience.
- Previous experience leading or managing a team preferred
- Knowledge of IT Service Management (ITSM) methodologies (ITIL certification preferred)
- 10 years of relative working experience in workstation management, workplace, collaboration, unified communication, and web and mobile solutions.
- Understanding of retail solutions, databases, networks, servers, and security
- Understanding of financial budgeting and cost tracking
- Leadership and management skills with regional exposure
- Interpersonal skills with customer focus and able to formulate sound solutions that deliver value to the business
- Strong analytical, problem solving and issue-resolution skills
- Strong collaborative and team coordination skills
- Solid vendor management and project management experience
- Excellent presentation skills with the ability to convince your audience
- Self-motivated and capable to complete duties efficiently with mínimal supervision

**Knowledge and hands-on experience on**:

- Microsoft Office365
- With an emphasis in Teams conferences as part of unified communications
- Pexip Video Conferencing Solutions
- Microsoft Azure AD & Active Directory
- SAP Identity Management (IDM)
- VMWare Workspace One
- Microsoft System Center Configuration Manager (SCCM)
- Microsoft Deployment Toolkit (MDT)
- Jamf

Knowledge of the below areas would be beneficial
- Service Management Tool, e.g. SNOW
- Data Analytics Platform, e.g. PowerBI
- Scripting on Powershell / Programming with Python

**Benefits**:

- Permanent Role
- Basic up to $7500 + AWS + Bonus
- Global Luxury Group, Located at Central
- Flexible approach to working hours
- Bachelor's degree in Engineering, Computer Science, IT, or related field or equivalent in education and experience.
- Previous experience leading or managing a team preferred
- Knowledge of IT Service Management (ITSM) methodologies (ITIL certification preferred)
- 10 years of relative working experience in workstation management, workplace, collaboration, unified communication, and web, and mobile solutions.

Reg No. R2196499
Triton AI Pte Ltd
License no. 21C0661



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