Guest Service Ambassador

7 days ago

Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

**Be part of our amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.
The **Guest Service Ambassador **responds to guests enquiries first hand, assists them with their queries and ensures that all their needs are well taken care of. Welcomes and greets all guests in a friendly and cheerful manner and creates a professional image when engaging with guests.

**Our Expectations:
- Assists guests on the usage of pool/gym towels and ensures that there are sufficient gym towels to be given out.
- Ensures pool towels are nicely and neatly folded and displayed out
- Ensures guests use facilities in a safe manner.
- Deals with customers’ requests and complaints and provides vital information to Team Leader for the purpose of improving guests’ satisfaction.
- Ensures all cabanas are well maintained - clean, well maintained, cushions neatly arranged.
- Ensures pool deck is free from debris, food & drinks particles
- Directs in-room-dining (IRD) associates to guests who had ordered food and drinks.
- Helps to clear all food and beverage items for IRD to discard.
- Ensures that the water and paper cones in the dispenser are refilled.
- Assists guests on the usage of the gym equipment.
- Assists to rack the weights back.

We are looking for a self-motivated Guest Service Ambassador with excellent interpersonal and communication skills. You should have the ability to adapt to ever changing requirements and needs of customers. If you have related work experience in the service industry, write in to have a chat with us

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