Guest Services Ambassador

24 hours ago


Singapore HERITAGE HOSPITALITY PTE. LTD. Full time

**JOB SUMMARY**

The Guest Services Ambassador is the face of the hotel and plays a pivotal role in creating memories guest experiences from arrival to departure.

This role is responsible for delivering a warm welcome, personalised assistance and pro-active service to all guests throughout their stay, ensuring the highest level of hospitality standards. With a combination of passion for the job and concierge knowledge, you have the ability and empowerment to make the experience more than memorable.

A Guest Services Ambassador must have a positive and professional upbear personality with desire to deliver outstanding guest services to our guests.

**ACCOUNTABILITIES**:
Work closely with the Front Officer Manager to establish guest satisfaction in all aspects.
- Always greet and welcome guest in a friendly and professional manner upon arrivals.
- Engage with each guest as a unique individual and provide personalised services.
- Perform accurate check-in/out of guest, room orientation daily.
- Anticipate guest needs and proactively offer assistance to enhance their stay experiences.
- Collaborate closely with Housekeeping and F&B to ensure seamless service delivery.
- Offer personalised concierge services including but not limited to restaurant recommendation, local attraction, transport arrangements and special request.
- Assist with luggage handling which includes, but not limited to, assisting with packing, unpacking, and organizing luggage.
- Maintain accurate guest profiles and logs for future personalised stay.
- Uphold hotel grooming standards and represent hotel brand professionally.
- Support the Front Desk during busy period.

**QUALIFICATIONS**:

- Preferably with 1-2 years of working experience in the guest facing or concierge role.
- Diploma/ or Certificate in Tourism, Hospitality or related field
- Proficient in hotel systems (Opera Cloud)
- Excellent communication and interpersonal skills

**SKILLS**:

- Competence to build and effectively manage interpersonal relationships at all levels.
- Professional, organized and can multitask.
- Highly motivated individual with a positive attitude.
- Computer literacy is essential.
- Able to work independently and as part of a team.



  • Singapore beBeeAmbassador Full time $2,500 - $4,500

    Job Title: Guest Service AmbassadorAt the heart of our hotel, we need a talented individual to provide exceptional guest service and create unforgettable experiences. As a Guest Service Ambassador, you will be the first point of contact for our guests, setting the tone for their stay with us.Key Responsibilities:Welcoming and checking in guests in a friendly...


  • Singapore beBeeHospitality Full time $3,000 - $4,500

    Job Title: Guest Services AmbassadorDescription:We are seeking a skilled and friendly Guest Services Executive to join our team. As a Guest Services Ambassador, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is enjoyable and memorable.Responsibilities:Attend to guests' needs and enquiries in a...


  • Singapore beBeeGuestService Full time

    Job Title: Guest Service Ambassador "> Job Description "> We are seeking a highly skilled and energetic Guest Service Ambassador who embodies the spirit of excellence in customer service. This role plays a vital part in creating unforgettable experiences for our guests by providing personalized attention, resolving issues promptly, and exceeding...


  • Singapore beBeeGuestService Full time $4,500 - $5,400

    Job Title: Guest Service Ambassador">Job Description">We are seeking a highly skilled and energetic Guest Service Ambassador who embodies the spirit of excellence in customer service. This role plays a vital part in creating unforgettable experiences for our guests by providing personalized attention, resolving issues promptly, and exceeding...


  • Singapore beBeeHospitality Full time $3,500 - $5,500

    Role: Guest Services AmbassadorWork as the first point of contact for our guests, setting the scene for a memorable dining experience.Key responsibilities include:Welcoming guests and ensuring they feel valued throughout their visitManaging reservations efficiently through various communication channelsCollaborating with Managers to create exceptional seat...


  • Singapore beBeeAmbassador Full time $2,500 - $4,000

    Job Title: Guest Experience AmbassadorWe are seeking a skilled Guest Experience Ambassador to join our team. As a key member of our hospitality staff, you will be responsible for ensuring that every guest has an exceptional experience with us.About the Role:The Guest Experience Ambassador is responsible for providing exceptional customer service and ensuring...


  • Singapore beBeeAmbassador Full time

    Guest Experience Ambassador, Executive Lounge. This pivotal role ensures seamless and efficient operations in the Executive Lounge while delivering exceptional guest experiences. You will be responsible for assisting guests with check-in/check-out processes, resolving challenges throughout their stay and collaborating with various departments to uphold...


  • Singapore TPC HOTEL PTE. LTD. Full time

    Job Responsibility: Meets and greets all guests on arrival. Welcome guests upon arrival and check-in according to established standard operating procedures. Provide information pertaining to the guest's stay. Provide courteous and efficient service and if possible, try to comply with each and every guest request. Be familiar with all room types and rates...


  • Singapore beBeeHospitality Full time $4,000 - $6,000

    Job OpportunityThe role of the Guest Services Ambassador revolves around providing an exceptional experience for all hotel guests during their stay.Promote, register, and assign rooms to incoming guests ensuring accurate registration documents.Cheque out departing guests in accordance with established procedures and verify the accuracy of guest...


  • Singapore TPC HOTEL PTE. LTD. Full time

    Job Responsibility: Meets and greets all guests on arrival. Welcome guests upon arrival and check-in according to established standard operating procedures. Provide information pertaining to the guest's stay. Provide courteous and efficient service and if possible, try to comply with each and every guest request. Be familiar with all...