Guest Services Ambassador/Officer

4 days ago

Singapore TPC HOTEL PTE. LTD. Full time
Job Responsibility:
  • Meets and greets all guests on arrival.
  • Welcome guests upon arrival and check-in according to established standard operating procedures.
  • Provide information pertaining to the guest's stay.
  • Provide courteous and efficient service and if possible, try to comply with each and every guest request.
  • Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
  • Know guest room security, emergency and fire procedures.
  • Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
  • Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
  • To be fully familiar with Front Office Policies & Procedures.
  • Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.
Position Requirements:
  • Ability to deal with the public in a professional and courteous manner.
  • Ability to handle conflict situations in a professional manner.
  • Strong interpersonal skills and the ability to work well in teams.
  • Able to create positive and effective working relationships with both guests and team members.
  • Excellent communication skills with the passion to serve.
  • Good command of English language.

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