Guest Services Ambassador

2 days ago


Singapore beBeeAmbassadorship Full time $40,000 - $50,000
Guest Services Ambassador

We are seeking a highly skilled Guest Services Officer to join our team. As a Guest Services Ambassador, you will be the first point of contact for our guests and play a crucial role in ensuring their stay with us is memorable and enjoyable.

Job Description:
  • Provide exceptional service to our guests, ensuring they feel welcome and valued throughout their stay.
  • Act as a liaison between guests and other departments, resolving any issues or concerns in a timely and professional manner.
  • Collect and verify guest information, including special requests and requirements, to ensure seamless execution of their stay.
  • Maintain accurate records of guest interactions and communications, utilizing our systems to track and manage guest preferences and feedback.
  • Cross-check guest documents and correspondence for accuracy, ensuring all information is up-to-date and consistent.
  • Collaborate with resort management to ensure all guest needs are met, and their experience is tailored to their preferences.
Requirements:
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
  • Able to work rotating shifts, including weekends and public holidays, with flexibility to adapt to changing circumstances.
  • High level of physical stamina, with ability to stand for extended periods and move freely throughout the resort.
Tell Employers What Skills You Have:
  • Customer Experience
  • Communication Skills
  • Teamwork
  • Problem-Solving
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