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Guest Services Ambassador/officer
2 weeks ago
**Job Responsibility**:
- Meets and greets all guests on arrival.
- Welcome guests upon arrival and check-in according to established standard operating procedures.
- Provide information pertaining to the guest’s stay.
- Provide courteous and efficient service and if possible, try to comply with each and every guest request.
- Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
- Know guest room security, emergency and fire procedures.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
- Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
- To be fully familiar with Front Office Policies & Procedures.
- Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.
**Position Requirements**:
- Ability to deal with the public in a professional and courteous manner.
- Ability to handle conflict situations in a professional manner.
- Strong interpersonal skills and the ability to work well in teams.
- Able to create positive and effective working relationships with both guests and team members.
- Excellent communication skills with the passion to serve.
- Good command of English language.
