Guest Services Ambassador

2 weeks ago

Singapore PARKROYAL on Beach Road, Singapore Full time

PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities.
Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.
The Role
Position Summary Statement
To be responsible for the daily food and beverage operations at the PARKROYAL Club Lounge. Basic functions include making sure that all guests’ requests are met.
Primary Responsibilities
To ensure all PARKROYAL Club and Suite room guest registration and check-out are carried out efficiently and promptly.
To ensure all PARKROYAL Club floor equipment are maintained in good working order.
Ensure all registration cards are properly updated into the PMS (Property Management System).
Ensure all necessary reports are printed in a timely basis.
Ensure that any room discrepancy comparison is resolved expeditiously.
To ensure the minimum key standards are met at all times and the PARKROYAL Club floor is run in keeping with the policies laid down by Management.
To ensure guest history is accurately updated and used at all times for all PARKROYAL Club and V.I.P. guests.
To ensure the highest standard of presentation and quality of food and beverage at all times in the PARKROYAL Club Lounge.
To always provide the highest level of guest service in the handling of all guest requests
To ensure all PARKROYAL Club rooms & Suites are thoroughly checked prior to the guest’s arrival and that all room set ups are completed.
To project and maintain image of the highest standard within the Hotel at all times.
To undertake any reasonable request asked by the Management.
To handle food and beverage operation at the PARKROYAL Club Lounge.
Talent Profile
Should possess GCE ‘O’ or ‘N’ level
Fluent in English
Good written and oral skills
Proven record of working independently, a self-starter
High customer service focus
Excellent interpersonal and human relations abilities
High levels of flexibility and adaptability
Strong team playing skills
Act with utmost integrity
Seniority level
Entry level
Employment type
Full-time
Job function
Hospitality
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