Service Ambassador

4 weeks ago Be among the first 25 applicants Lotte Duty Free Singapore provided pay range This range is provided by Lotte Duty Free Singapore. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range SGD30,000.00/yr - SGD36,000.00/yr Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements Provide recommendations on liquor and tobacco products Build strong, lasting relationships with travelers through active engagement Proactive to utilize upselling techniques to achieve sales target Stay informed on duty-free allowances, age restrictions, and relevant regulations Resolve travelers concerns or complaints promptly and professionally Handle cashiering transactions accurately and efficiently Monitor and maintain healthy inventory levels Be the company's front line ambassador to uphold company's branding and image Housekeeping and adhere to visual merchandising guidelines provided by the management Any other duties assigned by the Supervisors or Managers in charge Greet and engage with travelers in a friendly and professional manner. Address general enquiries and provide information about available services Offer a personalized shopping experience by tailoring product recommendations to each traveler's individual preferences and requirements Provide recommendations on liquor and tobacco products Build strong, lasting relationships with travelers through active engagement Proactive to utilize upselling techniques to achieve sales target Stay informed on duty-free allowances, age restrictions, and relevant regulations Resolve travelers concerns or complaints promptly and professionally Handle cashiering transactions accurately and efficiently Monitor and maintain healthy inventory levels Be the company's front line ambassador to uphold company's branding and image Housekeeping and adhere to visual merchandising guidelines provided by the management Any other duties assigned by the Supervisors or Managers in charge Requirements At least 3 years of customer service experience in retail or hospitality industry preferred Excellent communication and interpersonal skills to engage with travelers effectively A positive and customer-focused attitude to create a welcoming and enjoyable shopping environment Multilingual skills will be an added advantage to assist international travelers Able to commit to rotating shift hours, including public holidays and weekends Some level of knowledge, skill and familiarity with technology preferred Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Lotte Duty Free Singapore by 2x Sign in to set job alerts for “Ambassador” roles. Customer Business Development Operations and Shopper Marketing Executive SUMHIIT Brand Ambassador/Membership Consultant Rental Experience Ambassador (Vehicle Leasing)Guest Relations Executive (Conrad Singapore Orchard)Assistant Manager, Front Office - voco Orchard Singapore Business Development Manager (Corporate) - voco Orchard Singapore Partnership Assistant Manager - Online Marketing, Regional Brand & Growth Marketing Business Development and Partnerships Manager KOL Management Intern - Singapore Marketing (Fall 2025)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr