Guest Service Ambassador

3 days ago

Singapore TPC HOTEL PTE. LTD. Full time

**Job Description**:

- Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department
- Meet and greet all guests on arrival.
- Welcome guests upon arrival and check-in according to established standard operating procedures.
- Provide information pertaining to the guest’s stay.
- Provide courteous and efficient service and if possible, try to comply with each and every guest request.
- Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
- Know guest room security, emergency and fire procedures.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
- Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.
- Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
- To be fully familiar with Front Office Policies & Procedures, Job Description and the Employee's handbook.
- Assist Front Office Supervisors in ensuring all guest requests are efficiently delegated to Housekeeping, Front Desk, Concierge, Food & Beverage hotel departments.
- Ensure that all requests are taken care of punctually to a level that meets and exceeds guest’s expectations. Always offers to get items for the guest.
- All requests for service are met within the agreed time frame. If a wait is expected, an estimated time is communicated to the guest. If the wait exceeds the estimate the guest is contacted and Sofitel problem resolution techniques are implemented.

Job Requirements:

- Passion for high end hospitality with an absolute eye for detail.
- Willingness to build warm relationships and gain trust at all levels.
- Excellent listening and negotiation skills.
- Projects professional image at all times through personal presentation/ interpersonal skills.
- Organises time and work efficiently.
- Excellent verbal and written communication skills.
- Ability to work autonomously and as part of a team.
- Good level of physical fitness

  • Guest Service Ambassador

    2 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the pre-opening team of PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality. The **Guest Service Ambassador (Porters) **will assist the Concierge to assist arriving and departing guests, handle baggage promptly and orientate guests on facilities in rooms and hotel. **Our Expectations**: - Assist guests with baggage and escort guests to...

  • Guest Services Ambassador/officer

    2 weeks ago

    Singapore TPC HOTEL PTE. LTD. Full time

    **Job Responsibility**: - Meets and greets all guests on arrival. - Welcome guests upon arrival and check-in according to established standard operating procedures. - Provide information pertaining to the guest’s stay. - Provide courteous and efficient service and if possible, try to comply with each and every guest request. - Be familiar with all room...

  • Guest Services Ambassador

    2 weeks ago

    Singapore SOFITEL Full time

    **Company Description** Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access. The 223-room Sofitel Singapore...

  • Guest Service Ambassador

    2 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape. The **Guest Service Ambassador **responds to guests enquiries first hand, assists them with their queries and ensures that all their needs are well taken care of. Welcomes and greets all guests in a friendly and cheerful manner and creates a professional...

  • Guest Service Ambassador

    2 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!** The **Guest Service Ambassador**plays a primary role in ensuring a positive arrival and departure experience for all guests. Reception tasks and duties includes checking in and out and providing assistance to...

  • Guest Service Ambassador

    2 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!** The **Guest Service Ambassador (Porters)**will assist the Concierge to assist arriving and departing guests, handle baggage promptly and orientate guests on facilities in rooms and hotel. **Our Expectations**: -...

  • Guest Ambassador

    4 days ago

    Singapore A DREAMWORKS COMPANY PTE. LTD. Full time $30,000 - $42,000 per year

    Guest Ambassador (Front-of-House)5-Day Work Week | Earn Up to $3,000 GrossVivoCity • Suntec City • 313 SomersetWhat You'll Be DoingCreate the first impressionWelcome guests with genuine warmth and confidenceEngage with customers so they feel recognised and appreciatedBe the menu expertShare recommendations, highlight specials, and explain dishes in a...

  • Guest Experience

    2 weeks ago

    Singapore Public Service Division Full time $35,000 - $45,000 per year

    [What the role is]Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the nation's development of its human resource.We are looking for a dynamic candidate to join the Operations Department as a Guest Experience & Retail...

  • Guest Services Agent

    1 day ago

    Singapore TPC HOTEL PTE. LTD. Full time

    **Job Responsibility**: - Meets and greets all guests on arrival. - Welcome guests upon arrival and check-in according to established standard operating procedures. - Provide information pertaining to the guest’s stay. - Provide courteous and efficient service and if possible, try to comply with each and every guest request. - Be familiar with all room...

  • GUEST SERVICE AMBASSADORS WANTED @ Jurong

    4 days ago

    Singapore SPHERE SOLUTIONS PTE. LTD. Full time

    GUEST SERVICE AMBASSADORS WANTED @ Jurong (JEM) | $12/h Dates: Now - 31 Dec (Sign up shift system)Time: Shift A: 11am-4pm Shift B: 5pm-9pm Role: Welcoming guests to the stores Teaching guests how to order and pay for their items via an in‐house app Assist with queue management Those interested please WhatsApp Contact: Cedric @ | Kenzo @ | Niel @ with your...