Guest Service Ambassador

23 hours ago

Singapore TPC HOTEL PTE. LTD. Full time

**Job Description**:

- Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department
- Meet and greet all guests on arrival.
- Welcome guests upon arrival and check-in according to established standard operating procedures.
- Provide information pertaining to the guest’s stay.
- Provide courteous and efficient service and if possible, try to comply with each and every guest request.
- Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
- Know guest room security, emergency and fire procedures.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
- Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.
- Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
- To be fully familiar with Front Office Policies & Procedures, Job Description and the Employee's handbook.
- Assist Front Office Supervisors in ensuring all guest requests are efficiently delegated to Housekeeping, Front Desk, Concierge, Food & Beverage hotel departments.
- Ensure that all requests are taken care of punctually to a level that meets and exceeds guest’s expectations. Always offers to get items for the guest.
- All requests for service are met within the agreed time frame. If a wait is expected, an estimated time is communicated to the guest. If the wait exceeds the estimate the guest is contacted and Sofitel problem resolution techniques are implemented.

Job Requirements:

- Passion for high end hospitality with an absolute eye for detail.
- Willingness to build warm relationships and gain trust at all levels.
- Excellent listening and negotiation skills.
- Projects professional image at all times through personal presentation/ interpersonal skills.
- Organises time and work efficiently.
- Excellent verbal and written communication skills.
- Ability to work autonomously and as part of a team.
- Good level of physical fitness

  • Guest Service Ambassador

    1 week ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to grow your hospitality career and redefine the city's landscape.**The **Guest Service Ambassador **plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Service Ambassador extend from check-in, check-out, and...

  • Guest Service Ambassador

    2 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.**The **Guest Service Ambassador **plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Service Ambassador extend from check-in, check-out, and conducting night-audits.**Our...

  • Guest Service Ambassador

    2 weeks ago

    Singapore beBee Careers Full time

    Job Title: Guest Service AmbassadorJob Description:The Guest Experience Executive plays a vital role in delivering exceptional customer service to hotel guests. As a key member of the front office team, this individual will be responsible for ensuring that every guest has a memorable and enjoyable stay.Key Responsibilities:

  • Ambassador of Excellent Guest Service

    9 hours ago

    Singapore beBeeHospitality Full time

    Front Office Ambassador">We are seeking a Front Office Ambassador to join our team. As a Front Office Ambassador, you will be responsible for providing exceptional guest support and ensuring that every guest feels welcome and valued.">Your role will involve managing guest enquiries, checking in and out of guests, and providing information about the hotel....

  • Ambassador for Guest Services

    1 week ago

    Singapore beBee Careers Full time

    Hotel Ambassador RoleThis position requires a warm and welcoming personality to deliver exceptional services to hotel guests. The successful candidate will be responsible for providing excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.Main Responsibilities:Ensure guest satisfaction by...

  • Guest Service Ambassador

    5 days ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the pre-opening team of PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality. The **Guest Service Ambassador (Porters) **will assist the Concierge to assist arriving and departing guests, handle baggage promptly and orientate guests on facilities in rooms and hotel. **Our Expectations**: - Assist guests with baggage and escort guests to...

  • Guest Services Ambassador

    14 hours ago

    Singapore beBee Careers Full time

    Roles & ResponsibilitiesWe are seeking a skilled and enthusiastic individual to join our front office team as a Guest Services Ambassador. As a key member of the team, you will be responsible for ensuring that all guests have an exceptional experience during their stay.Your duties will include:Greeting and welcoming guests upon arrivalAssisting with check-in...

  • Guest Services Ambassador

    2 weeks ago

    Singapore beBee Careers Full time

    **Job Title:** Guest Services AmbassadorJob Overview:The Guest Service Executive plays a pivotal role in ensuring exceptional guest experiences. Close collaboration with the Assistant Manager is essential for addressing guest complaints, requests, and enquiries.A key aspect of this role is understanding guests' preferences to tailor services accordingly....

  • Guest Service Ambassador

    2 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.** The **Guest Service Ambassador **plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Service Ambassador extend from check-in, check-out, and conducting night-audits. **Our...

  • Guest Services Ambassador/officer

    6 days ago

    Singapore TPC HOTEL PTE. LTD. Full time

    **Job Responsibility**: - Meets and greets all guests on arrival. - Welcome guests upon arrival and check-in according to established standard operating procedures. - Provide information pertaining to the guest’s stay. - Provide courteous and efficient service and if possible, try to comply with each and every guest request. - Be familiar with all room...