Guest Service Ambassador

6 days ago

Singapore TPC HOTEL PTE. LTD. Full time

**Job Description**:

- Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department
- Meet and greet all guests on arrival.
- Welcome guests upon arrival and check-in according to established standard operating procedures.
- Provide information pertaining to the guest’s stay.
- Provide courteous and efficient service and if possible, try to comply with each and every guest request.
- Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
- Know guest room security, emergency and fire procedures.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
- Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.
- Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
- To be fully familiar with Front Office Policies & Procedures, Job Description and the Employee's handbook.
- Assist Front Office Supervisors in ensuring all guest requests are efficiently delegated to Housekeeping, Front Desk, Concierge, Food & Beverage hotel departments.
- Ensure that all requests are taken care of punctually to a level that meets and exceeds guest’s expectations. Always offers to get items for the guest.
- All requests for service are met within the agreed time frame. If a wait is expected, an estimated time is communicated to the guest. If the wait exceeds the estimate the guest is contacted and Sofitel problem resolution techniques are implemented.

Job Requirements:

- Passion for high end hospitality with an absolute eye for detail.
- Willingness to build warm relationships and gain trust at all levels.
- Excellent listening and negotiation skills.
- Projects professional image at all times through personal presentation/ interpersonal skills.
- Organises time and work efficiently.
- Excellent verbal and written communication skills.
- Ability to work autonomously and as part of a team.
- Good level of physical fitness

  • Guest Service Ambassador

    1 day ago

    Singapore beBeeAmbassador Full time $2,500 - $4,500

    Job Title: Guest Service AmbassadorAt the heart of our hotel, we need a talented individual to provide exceptional guest service and create unforgettable experiences. As a Guest Service Ambassador, you will be the first point of contact for our guests, setting the tone for their stay with us.Key Responsibilities:Welcoming and checking in guests in a friendly...

  • Guest Services Ambassador

    1 week ago

    Singapore beBeeAmbassadorship Full time $40,000 - $50,000

    Guest Services AmbassadorWe are seeking a highly skilled Guest Services Officer to join our team. As a Guest Services Ambassador, you will be the first point of contact for our guests and play a crucial role in ensuring their stay with us is memorable and enjoyable.Job Description:Provide exceptional service to our guests, ensuring they feel welcome and...

  • Guest Services Ambassador

    5 days ago

    Singapore beBeeFriendly Full time $3,000 - $4,500

    Job Title: Guest Services AmbassadorAre you a people person with excellent communication skills?We are seeking a Guest Services Agent to join our team!The ideal candidate will be friendly, courteous, and efficient in providing personalized service to all guests.You will be responsible for ensuring smooth guest arrivals and departures, handling guest...

  • Guest Service Ambassador

    5 days ago

    Singapore beBeeAmbassador Full time $3,000 - $4,500

    Job Title: Guest Service AmbassadorThis role requires an individual who can deliver exceptional customer service to guests, ensuring a smooth and pleasant stay. The Guest Service Ambassador will be the first point of contact for guests upon arrival and departure, providing assistance with luggage and answering any questions they may have.Key...

  • Guest Services Ambassador

    5 days ago

    Singapore beBeeAmbassadorship Full time

    Job Title: Guest Services Ambassador About the Role: As a Guest Services Ambassador, you will provide exceptional support to our guests, ensuring their stay with us is comfortable and memorable. Key Responsibilities: Greet guests warmly upon arrival and departure, offering assistance with luggage as needed. Collaborate closely with the Front Office...

  • Guest Service Ambassador

    1 week ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the pre-opening team of PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality. The **Guest Service Ambassador (Porters) **will assist the Concierge to assist arriving and departing guests, handle baggage promptly and orientate guests on facilities in rooms and hotel. **Our Expectations**: - Assist guests with baggage and escort guests to...

  • Guest Service Ambassador

    1 week ago

    Singapore beBeeHospitality Full time $1,800 - $2,500

    Job DescriptionAs a vital member of our hospitality team, you will play a key role in ensuring guest satisfaction from the moment they arrive. Your dedication to exceptional service and meticulous care for guests' belongings are essential to maintaining our high standards.Efficiently manage the timely delivery of guests' luggage, messages, and other items...

  • Guest Services Ambassador

    4 days ago

    Singapore beBeeAmbassador Full time $3,000 - $4,500

    Role Summary: We are seeking a highly skilled and motivated Guest Services Ambassador to join our team. As a key point of contact for guests and employees alike, you will be responsible for ensuring seamless guest experiences through exceptional communication and interpersonal skills.This is a fantastic opportunity to grow with our organization in a dynamic...

  • Guest Service Ambassador

    24 hours ago

    Singapore beBeeGuestService Full time $4,500 - $5,400

    Job Title: Guest Service Ambassador">Job Description">We are seeking a highly skilled and energetic Guest Service Ambassador who embodies the spirit of excellence in customer service. This role plays a vital part in creating unforgettable experiences for our guests by providing personalized attention, resolving issues promptly, and exceeding...

  • Guest Services Ambassador

    3 days ago

    Singapore beBeeCustomerService Full time $4,000 - $6,000

    Job OverviewAs a Guest Services Ambassador, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Ensures exceptional service standards are consistently met throughout their stay.Responds promptly and professionally to guest inquiries and requests.Essential...