Call Centre, Operations Executive

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

About the RoleWe are looking for a seasoned professional to take on the position of Operations Supervisor at CONNECT CENTRE PTE. LTD.This role requires an individual who can effectively manage call centre operations, lead teams, and ensure seamless customer experiences.Responsibilities:Lead Call Centre Teams: Manage and motivate call centre agents to achieve...

Supervise daily running of Call Centre operations and ensuring a consistent delivery of Professional and High-Quality Service experience in line with Company’s service standards. - Attending to inbound and outbound calls such as recall, enquiry and diverted calls - Continuously review and identify improvements to Call Centre operations - Handling...

As an Operations and Call Centre Manager for an airport transfer and limousine company, your scope of work would include the following responsibilities: 1. Operations Management: - Oversee the day-to-day operations of the airport transfer and limousine services. - Develop and implement operational policies, procedures, and standards to ensure efficient and...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

Our client, one of world’s largest financial services institutions is looking for: **Call Centre Executive** **Responsibilities**: - Deliver personalized service to customers in call centre on banking products and services enquiries in an effective and efficient manner - Ability to understand customers’ needs and provide appropriate solutions and...

The company Celecti Pte Ltd is seeking a skilled Temporary Call Centre Executive to promote health screening packages and related services. As a key member of the team, you will be responsible for managing external customer queries and issues, ensuring all emails are addressed to the designated recipients according to established guidelines.Key...

**Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $1,300 - $1,800 Per Month **Date Posted** 2 hours ago Additional Details **Job ID** 103734 **Job Views** 1 **Job Description**: Roles & Responsibilities **Responsibilities**: - Answering Incoming Carpark’s Intercom & General Phone Calls to Customer’s...

**Responsibilities**: - Plan, conduct, coordinate and implement a comprehensive training program for staff. Training components will be geared toward new hires and existing staff. - Report individual call agents' progress and identify additional training needs. - Work with stakeholder for alignment on learning materials to keep it updated. - Work closely...

**Responsibilities** - Plan, conduct, coordinate and implement a comprehensive training program for staff. Training components will be geared toward new hires and existing staff. - Report individual call agents' progress and identify additional training needs. - Work with stakeholder for alignment on learning materials to keep it updated. - Work closely with...

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise. - Conduct training for new staff on product knowledge. - Align, review and improvise on internal quality standards and...

**Call Centre** **Requirement** - Excellent communication skills - Excellent service-oriented & telephone etiquette - Preferable have experience in Customer Service / Call Centre - Attending to customer enquiries and appointment bookings - Well-versed in computer (Word & Excel) - Hard-working, good team-work & pro-active - Strong interpersonal & able to...

SingHealth Polyclinics **Patient Service Associate Executive (Call Centre)**: - Job Category: Ancillary - Posting Date: 18 Dec 2024 You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop...

Roles & ResponsibilitiesJoin Our Team – Call Centre & Customer Service RepresentativesCompany: UGKS Limousine Pte Ltd Location: Singapore Industry: Airport Transfer & Limousine ServicesAre you passionate about customer service and looking for an exciting role in the transportation industry? UGKS Limousine Pte Ltd is hiring Call Centre & Customer Service...

Oversees the daily operations of a call centre - Manage a team in call centre department - Implement quality improvement projects to promote service standard and quality improvement of the contact centre - Oversees the daily operations of a call centre - Manage a team in call centre department - Implement quality improvement projects to promote service...

**Responsibilities**: - Assist the Operations Manager in managing the operations of the call centre - Monitor team adherence and quality performance against targets - Collaborate closely with the Service Quality Executive to breach any gaps in training and improve performance quality - Manage and resolve any escalated cases or disputes, ensuring that...

Roles & ResponsibilitiesWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

**StarMed** is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices **Roles & Responsibilities** - Provide accurate and timely information - Preparation of documents and reports - Performing administrative duties and any other duties as...

Roles & ResponsibilitiesResponsibilities:You will support the Manager to drive performance and service quality in the call centres across through call and email audits, as well as from patients' feedback. You will identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer...

**Responsibilities**: - Has knowledge of reservation and call centre procedures - Ensures compliance of policies and procedures - Handles all reservations and call enquiries - Ensures proper recording all the bookings in system and correspondence file - Knowledgeable about hotel and [ Link removed ] room facilities/services - Maintain high standard of...