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Desktop Support and Operations Executive

3 weeks ago

Singapore CPF Board Full time

What the role is

As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.

What you will be working on

You will be responsible for assisting in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination. Additionally, you will provide basic desktop support to end-users and collaborate with the IT team to ensure that desktop systems are maintained and updated with the latest software patches and security measures.

The broad area of your responsibilities include:

- Assist in various operational activities, including vendor management, inventory management, procurement support, and facilities coordination.
- Provide basic desktop support to end-users, addressing minor hardware and software issues promptly.
- Collaborate with the IT team to ensure desktop systems are up-to-date with the latest software patches and security measures.
- Serve as a primary point of contact for end-users seeking assistance with desktop-related technical issues.
- Maintain operational user guides and accurate records of desktop hardware inventory and software licenses.
- Assist in procurement and asset management processes related to desktop technology.
- Contribute to the development and enhancement of operational processes involving desktop technology.

What we are looking for
- Relevant experience in desktop support and operational coordination.
- Good troubleshooting skills for resolving hardware and software issues.
- Good communication skills for interactions with end-users and IT teams.
- Eagerness to learn new technologies and tools in desktop support.
- Proficiency in Microsoft Office suite, particularly advanced Excel skills.
- Exposure to IT service management or automation (RPA, Python) is advantageous.
- Seniority of appointment will commensurate with relevant work experience

What you can expect
- A challenging and rewarding career
- A variety of formal and informal training where you can hone your skills in the evolving technology landscape
- Promotion opportunities through your capability and on the job performance
- A friendly work environment with like-minded colleagues to co-create and collaborate together
- A hybrid work model where you can work remotely up to 50% of the time
- A productive yet growth-oriented workplace with flexible dress code where you are empowered to decide your appropriate outfit for the day
- Comprehensive rewards package
- Annual leave and pro-family leave
- Medical and dental benefits
- Access to recreational activities
- Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position