
Desktop Support Specialist
7 days ago
**Desktop Support Specialist Wanted**
We are seeking a skilled Desktop Support Engineer to join our team.
The ideal candidate will provide first-level technical support for desktop computing environments, including hardware, software, and peripherals troubleshooting.
- Main Responsibilities:
- Provide technical assistance via email, phone, or in-person, ensuring timely resolution of issues.
- Maintain detailed documentation of all support activities, incidents, and resolutions on designated platforms.
- Follow and execute Standard Operating Procedures (SOPs) for various technical support scenarios and change management processes.
- Support end-user computing device (EUCD) compliance and management, including asset tracking and security policies.
- Process administrative paperwork for IT equipment deployment, replacement, and disposal.
**Requirements:**
- Strong technical knowledge of Windows operating systems and Microsoft Office suite.
- Experience with IT service management tools and ticketing systems.
- Excellent documentation and administrative skills.
- Good communication skills in both written and verbal English.
- Able to work independently and follow established procedures.
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