Desktop Support Engineer

2 weeks ago

Singapore Caxton (Singapore) Pte Ltd Full time

We are seeking a hands-on, proactive and highly independent Desktop Support Engineer to manage our IT support and operations for our Singapore office (approx. of around 15 users). You will be directly reporting to our IT Support & Helpdesk Manager, based in London. The Desktop Support Engineer will be required to research issues and bring resolution to complex problems.

The working hours are **7:30AM to 17:00PM** with rotational after-hour support shared between the team. The role sits as part of a broader team responsible for global desktop support and desktop engineering. This is a **5-day** in office role.

The role will provide many learning opportunities such as Office 365 Administration, Exchange Online, MS Teams Administration, Endpoint Management (InTune), Azure and Active Directory Identity Administration.

**Responsibilities**:

- **Support Role**:

- Provide desktop support to the end users (trade floor and operations). This includes: installation, repair, servicing and maintenance of hardware (e.g. printers/scanners) equipment.
- Provide in office and remote support to our Singapore users.
- Setup all video and audio conference calls in our Singapore office.
- Support, maintain, and troubleshoot hardware and software updates on the trade floor
- Perform PC workstation moves, add, changes.
- Responsible for maintaining the ticket queue (utilising Asana) and assign them to appropriate group as needed.
- Respond to malware virus alert and take appropriate step to block, isolate, and mitigate risk exposure.
- Involve with after hours on-call support rotation and Friday patching of PCs.
- Providing onsite support, build relationships with Executives, Portfolio Managers and Infrastructure staff assisting them with questions, incidents and service requests.
- **Essential technical skills & experience**:

- Microsoft O365 (Windows 10/11 support), Adobe Acrobat, Google Chrome
- Active Directory
- Mobile telephony support (Microsoft Intune MDM, Cisco IP phones and IP communicator software)
- Remote desktop (Cato VPN)
- Confluence
- **Project Role**:

- Create package for automated deployment - globally deploy changes and remove software.
- Create, deploy and troubleshoot Windows 10 images via MDT/WDS
- Analyse and revamp current group policies.

**Requirements**:

- Minimum 5 years of relevant experience, preferably in banking/financial services industry.
- Ability to work independently, and sufficiently qualified to handle situations locally outside of UK/US hours.
- Ability to work in a fast paced, high pressure work environment.
- Strong customer support skills with a focus on delivering high quality service.
- Strong communication and interpersonal skills and a self-starter.
- Strong collaborative skills with the ability to work effectively in a team-oriented environment.
- A keen eye for detail, a curious mindset, and a willingness to challenge the status quo.
- Willing to work off-hours and weekends as needed to address critical issues or system maintenance.
- Powershell experience is a plus.
- Displays and operates at the highest degree of ethics and integrity.

**Click below to apply**:
**Job Types**: Full-time, Permanent

Pay: $7,000.00 - $10,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Work Location: In person

Application Deadline: 20/03/2025

  • IT Desktop Support Engineer

    3 hours ago

    Singapore This is an IT support group Full time

    Desktop Support Engineer (AE) - Training provided Willing to work at Changi/Loyang area. Training will be provided. Able to start work immediately. The Opportunity Responsibilities include: Installation/configuration of OS and applications including in-house applications. Installation/configuration of accessories, peripherals, and mobile devices....

  • Desktop Support Engineer

    2 weeks ago

    Singapore HORIZON SOFTWARE PTE. LTD. Full time

    **1. JOB DESCRIPTION**: Job Title Desktop Support Engineer Occupation Engineer **Job Description & Requirements**: **Responsibilities**: - Provide IT technical onsite support for end user services problem - Assist Desktop Team Lead to Project Manager & perform various Desktop Related Projects including but not limited to PC Refresh, In-Place Upgrade,...

  • Desktop Support Engineer

    2 weeks ago

    Singapore DEZIRE TECHNOLOGIES PTE. LTD. Full time

    Level 1 & Level 2 remote/onsite support and resolution to hardware and software issues involving end-user desktops/notebooks, client’s network. - Install, configure, maintain and troubleshoot desktop systems and associated peripherals. - Preparation of desktop/notebook system image. - Perform file backup, migration and restoration for end-users’...

  • Desktop Support Engineer

    2 days ago

    Singapore Rapsys Technologies Full time

    **Kindly share the updated Resume** **Kindly Fill in the Details below**: Name: Current Location: Preferred Location Current Organisation: Total Exp: Relevant Exp (**Desktop** **Support**): L1 Exp L2 Exp: ANY Lead Exp: Current salary: Fixed or mention if any bonus Expected salary: Notice Period: Holding any offer: Reason for looking for...

  • Desktop Support Engineer

    2 weeks ago

    Singapore ITCAN Pte Ltd Full time

    **Job Description / Responsibilities**: Desktop / Desktop Support Engineer - freshers welcome - Perform troubleshooting for client platform related problems - IT Support setup classroom/lab - Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated - Liaise with support vendors for maintenance, support or...

  • Desktop Support Engineer

    2 days ago

    Singapore TOSS-EX PTE. LTD. Full time

    We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues. To ensure success as a desktop support engineer, you should...

  • Desktop Support Engineer

    2 weeks ago

    Singapore Rapsys Technologies Full time

    Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office - Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software - Use tools and methodologies to load, copy and customize operating system configurations for deployment - Responsible for tracking hardware...

  • Desktop Support Engineer

    6 days ago

    Singapore U3 InfoTech Pte Ltd Full time

    **Desktop Support Engineer (L1/L2)** **Work Location**:Singapore **Duration**:Permanent **Working hours **:Monday - Friday - To perform **installation, de-installation, configuration, technical supports, troubleshooting **and **resolution **to the clients**.**: - To perform **hardware **and **software **moves. - To **invoke problem escalation process to...

  • Desktop Support Engineer

    1 week ago

    Singapore Opensource Pte Ltd. Full time

    Job Scope - Desktop On-site Support Engineer - The desktop support team needs to be in Client premises to perform their work - Perform IT equipping and de-equipping as part of new hire/ user on-boarding, staff transfers, and staff exit clearance - Provide Client End User Computing Device support and deployment including: - Install, upgrade, and setup...

  • Desktop Support Engineer

    2 days ago

    Singapore Caxton Associates Full time

    **About Caxton Associates**: Caxton Associates, founded in 1983, is a global trading and investment firm with offices in London, New York, Monaco, Singapore and Dubai. Caxton Associates’ primary business is to manage client and proprietary capital through global macro hedge fund strategies. Assets are managed via a broad mandate to trade in a variety of...