Workforce Planner and Operations Specialist

**Hi We’re Telstra Purple**

Our diverse team of digital experts, unrivalled global partnerships with leading tech companies, combined with the power of Telstra’s advanced network and adaptive capabilities, means we can deliver digital transformation for our customers in a way that other consultancies can’t.
**Our core beliefs**:

- We thrive when our people thrive.
- Our customer’s success is our success.
- We are trusted and empowered as individuals.
- We are stronger together.
- We continuously learn, share, and innovate.

Our approaches are flexible by design. We have guides and support, but you are free to solve problems your own way. You will have the autonomy to create your own path and ways to solve problems and create amazing solutions. We also have a number of go-to-market offerings that make us a go-to partner for our customers.
**About the role**

We're looking for a proactive and experienced Workforce Planner and Operations Specialist to provide strategic and tactical workforce planning advice, develop and implement workforce management strategies to support the Telstra Purple Delivery Team, who are aligned to our Enterprise targets.

From an operational point of view, you will be Singapore-based and work with our Technology Solutions and Services team on client billing and invoicing as well as license provisioning for clients.
- Opportunity and demand - Working closely with internal teams, to develop and implement a workforce plan and initiatives designed to meet current and future needs.
- Resource management - Actively managing our available resources, understanding their capability, proactively identifying opportunities and resolving resourcing conflicts
- Resource optimisation - Highlighting capability across the industry group and wider Purple team, to optimise performance and meet engagement metrics
- Developing and analysing resource management reports - Engagement planning trends, forecasting, and utilisation
- Identify and implement improvements in resourcing processes and reporting
- Contribute to or lead workforce initiatives, operational activities and projects as required.
**You’ll bring**:

- Demonstrated experience and knowledge of workforce planning principles and data analysis
- Demonstrated experience analysing workforce and business data to determine workforce strategy impacts on organisational outcomes and suggest process improvements
- Strong communication and negotiation skills to balance individual and business needs
- Exceptional client service with a strong desire to build high-performing teams
- Personal leadership and having presence, vitality, and agility
- Excellent organisation skills; adaptable, flexible, with a flair for keeping it simple where possible.
**You’ll also have**:

- Experience using MS Excel and information/data analysis with a high degree of accuracy
- Ability to adapt to changing priorities within the business and operational market
- Customer advocacy, strong personal integrity, and the ability to work autonomously
**Interested? **Our customers rely on us for innovative ideas to solve new challenges, so you'll be empowered to be creative, challenge the status quo and add real value. Combined with the support of a great team, you'll be part of our success story here at Telstra.
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We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.