Workforce Management Planner

4 days ago

Singapore Wise(formerly Transferwise) Full time

**Office**:
Singapore

**Team**:
Customer Support

**Salary Range**:
Starting at 70 200 SGD / year

**Your mission**:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.

In this role, you will have a unique opportunity to work with a rich dataset and drive insights to develop our workforce management ways of working, which will have a direct impact on how we add value to our customers and shape our organisation.

You’ll drive workforce management analysis and develop scenarios, to help us understand pain-points and where the biggest opportunities lie. You’ll partner with operations, product managers and the analyst guild to generate real change for our customers and help drive our mission forward

**Here’s how you’ll be contributing to the WFM team**:

- **Create and optimise capacity planning**, so that our customers get support within defined service-level agreements
- Create complex analytical and performance reports. Help support teams engage with data to improve key Operations metrics
- Proactively **contribute to, create and own changes to operating models** both in Operations and Workforce Management teams, helping us improve efficiency
- Conduct ad hoc scenario simulations and sensitivity analysis to ensure optimal resource allocation
- Administer Workforce Management tools, making sure all inputs are up to date with the business needs
- Create basic data automations to improve efficiency of Workforce Management processes

**About you**:

- You’ve **at least 2 years of experience** in Workforce Management Planning, Revenue Management, Data Analytics, Business Analytics, FP&A or in a similar role
- You’ve experience with** Workforce Management tools**, metrics and processes
- You’ve a proven track record in dealing with large volumes of data and creating actionable insights
- You’re familiar with forecasting techniques
- You’re an** advanced spreadsheets user** (including knowledge of VBA or Google Apps Script)
- You’ve experience with **data visualisation tools** (Looker, PowerBI, Tableau etc.) and turning complex data into an easy to follow story
- You’re a self-starter who is comfortable working autonomously.

**Some extra skills that would be great**:

- You’re familiar with Python or any other scripting language.
- You’ve strong SQL skills (including window functions, CTEs).
- You’ve knowledge of contact-centre metrics and operating models.

**We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.**

**Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.**

**And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

  • Workforce Management Planner

    1 week ago

    Singapore Wise Full time

    We're looking for a WFM Planner to join our growing team in_ _Singapore. This role is a unique opportunity to have an impact on Wise's mission and help millions more people save money by using Wise. **Your mission**: Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their...

  • Strategic Workforce Planner

    5 days ago

    Singapore beBeeDiversity Full time $100,000 - $130,000

    Job OverviewWe are seeking a strategic HR Business Partner to play a key role in workforce planning, aligning with business objectives and statutory requirements. The successful candidate will develop comprehensive programs for young and mid-level talent, fostering collaboration among stakeholders to address staff-related issues and ensure alignment with...

  • Senior Strategic Workforce Planner

    5 days ago

    Singapore beBeeWorkforce Full time $80,000 - $120,000

    Job Title: Global Human Resources ManagerJob Description:As a strategic HR leader, you will be responsible for leading enterprise-level workforce planning and delivering global HR initiatives through a newly established team.Reporting to the Global Director, Human Capital, you will own workforce strategy and provide leadership across performance, reward, and...

  • Energy Transition Workforce Planner

    1 week ago

    Singapore beBeeEnergyTransition Full time

    **Job Title:** Senior Principal Analyst (Workforce Planning)About the RoleThis is a senior role in workforce planning where you will be responsible for leading manpower strategies to drive the energy transition. You will work closely with industry players and institutes of higher learning to design and implement strategies that address workforce capabilities...

  • Senior Manager/Manager, Content Editor

    2 weeks ago

    Singapore Workforce Singapore Full time

    What the role is: We are looking for a results-driven, detail-oriented and creative Content Editor to copyedit, fact-check and optimise content that drives service conversion and engagement. In this role, you will play a key part in ensuring the content that goes out to the public has a consistent overall voice that resonates.You will be responsible for...

  • HR Planner- Raffles Place- 5 day week

    2 weeks ago

    Singapore NEXUS MANAGEMENT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesHuman Resource Planner – Jurong East - 5 day week-Singaporeans onlyKey Responsibilities:Workforce Planning:Work with department heads and HR to understand staffing needs for various shifts, roles, and special projects.Scheduling and Optimization:Create and manage daily, weekly, and monthly staffing schedules.Ensure that staffing...

  • Workforce Manager

    5 days ago

    Singapore beBeeHumanResource Full time $4,000 - $8,000

    As a seasoned professional in workforce management, you will be responsible for working closely with stakeholders to collate and track PSA's workforce for budgeting, forecasting, and strategizing. You will also assist in preparing workforce-related management reports that are required monthly, quarterly or as and when needed.Key ResponsibilitiesAnalyse...

  • HR Planner- Raffles Place- 5 Day Week

    1 week ago

    Singapore NEXUS MANAGEMENT SERVICES PTE. LTD. Full time

    Human Resource Planner - Jurong East - 5 day week-Singaporeans only **Key Responsibilities**: **Workforce Planning**: Work with department heads and HR to understand staffing needs for various shifts, roles, and special projects. **Scheduling and Optimization**: Create and manage daily, weekly, and monthly staffing schedules. Ensure that staffing levels...

  • HR Planner- Raffles Place- 5 day week

    2 days ago

    Singapore Nexus Management Services Full time $2,500 - $2,800 per year

    Human Resource Planner – Jurong East - 5 day week-Singaporeans onlyKey Responsibilities: Workforce Planning:Work with department heads and HR to understand staffing needs for various shifts, roles, and special projects.Scheduling and Optimization:Create and manage daily, weekly, and monthly staffing schedules.Ensure that staffing levels are balanced and...

  • Event Planner

    2 weeks ago

    Singapore PICH EVENT MANAGEMENT PTE. LTD. Full time

    We are looking for dedicated and passionate individuals to be part of the mass sports event team and the core team of the largest cycling event in Singapore. Job Overview The person will be responsible for customer experience operations planning, including all stakeholders in relations to meeting event goals and objectives. Provide day-to-day support to...