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Survey Experience Officer

2 weeks ago

Central Singapore PERSOLKELLY Full time

Contract: Immediate - Year End Work days: 5 days across Monday - Sunday Salary: Basic $2,650 and allowance $350

**Responsibilities**:

- Attend to incoming hotline calls from customers
- Conduct phone interviews and manage respondents' queries
- Ensure highest level of customer experience
- Data entry and administrative work
- Status update report to supervisor
- Handle escalated cases and follow up with respective respondents until resolved
- Conduct data verification of completed cases to ensure accuracy and reliability of data
- Met daily and weekly KPI
- Office: Clarke Quay and Novena

**Job Requirements**:

- Singaporean
- At least 1 year of working experience in customer service or call centre environment
- Excellent customer service skills
- Focus on quality and customer service
- Exceptional listening and analytical skills
- Excellent interpersonal skills
- Excellent problem solving and negotiation skills
- Able to work in fast paced environment

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**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1655869 (Chua Le Teng, Sherry)