Survey Experience Manager
1 week ago
**Responsibilities:
- Report to the Survey Experience Manager (Quality and Inbound)
- Drive customer experience through execution efficiency and behavioural changes across customer experience team
- Ensure that team KPIs and service levels are met consistently
- Train, encourage, and guide the team to achieve the expected behavioural and efficiency standards to create a culture of service excellence
- Drive and manage customer experience center initiatives including call audits
- Effectively implement SERVICE deliverables within the call centre
- Assist the Survey Experience Manager to achieve operational objectives by providing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
- Assist the Survey Experience Manager to develop project plans that identify resource and budgetary needs
- Provide feedback, advice, project updates and encouragement to supervisors and team members
- Manage deadlines and push the supervisors and team members to ensure timeliness of deliverables
- Assist the Survey Experience Manager to evaluate the progress of project on regular basis
***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1766716 (Ng Yi Ling)
-
Survey Experience Supervisor
1 week ago
Central Singapore PERSOLKELLY Full timeThe Survey Experience Supervisor is responsible for overseeing the administration of surveys, ensuring data accuracy, and providing training and support to survey staff. This role involves managing survey projects, analyzing results, and identifying areas for improvement to enhance the overall survey experience for participants. Strong communication skills,...
-
Survey Experience Officer
1 week ago
Central Singapore PERSOLKELLY Full timeAssist the respondents to complete the survey - Conduct survey interviews via outbound calls - Reach out to the respondents to assist them to complete the survey - Compile, record, input survey returns and data accurately into the system - Conduct verification to ensure completeness and accuracy of data collected - Identify and resolve inconsistencies in...
-
Survey Experience Supervisor
4 days ago
Central Singapore PERSOLKELLY Full timeManage overall project database including develop and implement of statistical reports - Interpret data, analyze results using statistical techniques and provide ongoing reports - Acquire data from primary or secondary data sources and maintain data systems - Work with management to prioritize business and information needs - Locate and define new process...
-
Survey Experience Officer
2 weeks ago
Central Singapore PERSOLKELLY Full timeSurvey Experience Officer (Inbound) **Salary**: $3,000 Duration: Yearly renewable contract Working Location: Clarke Quay and Novena **Responsibilities**: - Attend to incoming hotline calls from customers - Conduct phone interviews and manage respondents' queries - Ensure highest level of customer experience - Data entry and administrative work - Status...
-
Central Singapore PERSOLKELLY Full time**Salary**: S$3,000 + S$500 Transport allowance Duration: 6 months contract Working Location: Singapore Island wide Working Hour: 44 hours per week based on roster Job Duties: - Conduct survey interviews via field visits to dormitory and outbound calls to collect timely and reliable data for national statistical information - Reach out to the respondent...
-
Survey Experience Officer
20 hours ago
Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full timeDate Open - 5 days Timing: 8.00am to 5.00pm Salary $10 per hr (exclude lunch) **Job Description**: - Assist in giving out and collecting survey forms - In put data accurately into the computer **Requirements**: - Friendy and out going with good communication skills - IT savvy
-
Quantity Survey
1 week ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $2,000 - $5,000 Per Month **Date Posted** 7 minutes ago Additional Details **Job ID** 15931 **Job Views** 1 Roles & Responsibilities **Responsibilities**: Budget controlling Deal with subcon / supplier Issue_ _VO Filling Material ordering Procurement list Submission of...
-
Survey Operations Manager
4 days ago
Singapore DONG JIAN CONSTRUCTION PTE. LTD. Full timeAbout the Role:We are seeking an experienced Survey Operations Manager to join our team at DONG JIAN CONSTRUCTION PTE. LTD.The ideal candidate will have a Diploma in Civil Engineering, Land Surveying, or equivalent, and at least 10 years of site and office survey experience. The candidate must possess strong technical skills and knowledge of surveying...
-
Survey Operations Manager
5 days ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeCompany OverviewPERSOLKELLY SINGAPORE PTE. LTD. is a dynamic recruitment agency that provides innovative staffing solutions to various industries.Job SummaryWe are seeking an experienced Call Centre Team Leader to lead a team of Survey Officers in achieving service levels for assigned surveys within timeline.Key ResponsibilitiesSupport Project Manager in...
-
Survey Operations Manager
1 day ago
Singapore DONG JIAN CONSTRUCTION PTE. LTD. Full timeJob SummaryWe are seeking an experienced Engineering Surveyor to join our team. The successful candidate will be responsible for leading our land survey team, coordinating survey works, processing raw survey results, and verifying accuracy of survey data. A strong understanding of surveying principles and practices is essential, as well as excellent...
-
Survey Engineer
3 weeks ago
Singapore HYUNDAI ENGINEERING & CONSTRUCTION CO. LTD Full timeRoles & ResponsibilitiesReports to Construction Manager Perform levelling, traversing, setting-out points, survey data collecting, topographic surveying, boundary surveys, and etc Positioning of the marine piles and concrete precast vertical walls in marine construction Understand and read the engineering drawings and work out the setting out coordinates ...
-
Survey Specialist
1 week ago
Singapore ISEAS -Yusof Ishak Institute Full time**What the role is** - Applications are invited for Survey Specialist, Research Division (2-Year Contract) **What you will be working on** - Job Responsibilities To develop survey capability in ISEAS research by establishing systems and best practices; develop researcher staff competence in survey work, and manage survey processes through the following: -...
-
Operations Manager
1 week ago
Singapore MMA SUBSEA SERVICES PTE. LTD. Full time**The Opportunity** MMA Offshore has an exciting opportunity for an Operations Manager - Survey & Inspection to join our growing Subsea Team. Reporting to the General Manager - Projects & Operations, this role will be accountable for all survey related operations within the region including the safety performance and leadership of the survey staff. As the...
-
Survey Project Executive
20 hours ago
Central Singapore PERSOLKELLY Full timeThe Survey Project Executive (Data Analyst) is responsible for developing and implementing strategic content plans that align with the overall business objectives. This role requires exceptional writing skills, ability to research and analyze market trends. **Responsibilities**: - Plan, coordinate and launch surveys, ensuring they are completed with a high...
-
Surveying Expertise Manager
1 day ago
Singapore OCD HANDS PTE. LTD. Full timeWe are seeking an experienced Quantity Surveyor to lead our tender assignment management efforts.Your key responsibilities will include:Developing and implementing tender strategies to ensure successful project outcomesProviding expert advice on quantity surveying matters, including cost estimation and risk managementCollaborating with internal teams to...
-
Quantity Surveying Manager
5 days ago
Singapore MANDATE OF MANPOWER PTE. LTD. Full timeAbout the RoleThis is a dynamic and challenging role that requires a strong understanding of construction processes and procedures. The successful candidate will be a self-motivated and organized individual with excellent time management skills, who can prioritize tasks and meet deadlines in a fast-paced environment.Requirements:Diploma or degree in Quantity...
-
Survey Coordinators
1 week ago
Singapore SODAINMIND PTE. LTD. Full timeWe are looking for a door to door Survey Coordinator who would join us to conduct surveys on the SME landscape in Singapore. - Go door to door to do surveys on SME's in Singapore - Work with our team to help gather survey answers - Use our CRM to log the answers of the surveys - Communicate with SME's who are doing our surveys **Job Requirements** - Be able...
-
Survey Engagement Manager
4 days ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:Support the Project Manager/Director in attaining holistic objectives of the assigned surveys. Provide one-stop service to selected respondents to attain survey data timely and accurately. To be subject matter expert in survey content, objectives and deliverables. Develop a thorough understanding of respondents'...
-
Land Surveying Specialist
6 hours ago
Singapore DONG JIAN CONSTRUCTION PTE. LTD. Full timeDONG JIAN CONSTRUCTION PTE. LTD. is seeking a skilled Land Surveying Specialist to join our team.Job DescriptionWe are looking for a highly experienced and knowledgeable professional to lead our site operations team as a Civil Engineering Project Manager.The ideal candidate will have extensive experience in surveying software and applications, such as...
-
Survey Engagement Manager
3 weeks ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeRoles & Responsibilities5 days across Monday - SundayUp to 44 hours per weekOffice at Novena/ Clarke QuayContract until year end, yearly renewable (based on business needs and individual performance)Open to immediate starters, training providedSupport the Project Manager/Director in attaining holistic objectives of the assigned surveys. Provide one-stop...