Survey Experience Supervisor

2 weeks ago


Central Singapore PERSOLKELLY Full time

The Survey Experience Supervisor is responsible for overseeing the administration of surveys, ensuring data accuracy, and providing training and support to survey staff. This role involves managing survey projects, analyzing results, and identifying areas for improvement to enhance the overall survey experience for participants. Strong communication skills, attention to detail, and the ability to work collaboratively with team members are essential for success in this position.
- Lead a team of Survey Experience Officers to achieve KPI
- Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
- Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
- Compile, record, input survey returns and data accurately into the system
- Conduct data verification of completed survey cases to ensure accuracy and reliability of data
- Establish and maintain relationship with respondents throughout the project period
- Organize workflow and ensure that officers perform their duties and delegated tasks
- Set KPI for the officers in accordance to the project timeline to ensure project’s success
- Provide fair, constructive, and timely feedback towards performance expectations and goals
- Manage escalated cases and maintain public relations including any complaints
- Provide assistance, guidance, and coaching support to officers to meet KPI
- Assess work performance of officers and identify areas that need improvement
- Ensure that the given KPI for the team are being met based on the project timeline
- Monitor and provide project status report to manager

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1770602 (Teng Min Yee)



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