Survey Experience Supervisor

5 days ago


Central Singapore PERSOLKELLY Full time

The Survey Experience Supervisor is responsible for overseeing the administration of surveys, ensuring data accuracy, and providing training and support to survey staff. This role involves managing survey projects, analyzing results, and identifying areas for improvement to enhance the overall survey experience for participants. Strong communication skills, attention to detail, and the ability to work collaboratively with team members are essential for success in this position.
- Lead a team of Survey Experience Officers to achieve KPI
- Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
- Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
- Compile, record, input survey returns and data accurately into the system
- Conduct data verification of completed survey cases to ensure accuracy and reliability of data
- Establish and maintain relationship with respondents throughout the project period
- Organize workflow and ensure that officers perform their duties and delegated tasks
- Set KPI for the officers in accordance to the project timeline to ensure project’s success
- Provide fair, constructive, and timely feedback towards performance expectations and goals
- Manage escalated cases and maintain public relations including any complaints
- Provide assistance, guidance, and coaching support to officers to meet KPI
- Assess work performance of officers and identify areas that need improvement
- Ensure that the given KPI for the team are being met based on the project timeline
- Monitor and provide project status report to manager

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1770602 (Teng Min Yee)



  • Central Singapore PERSOLKELLY Full time

    **Responsibilities: - Report to the Survey Experience Manager (Quality and Inbound) - Drive customer experience through execution efficiency and behavioural changes across customer experience team - Ensure that team KPIs and service levels are met consistently - Train, encourage, and guide the team to achieve the expected behavioural and efficiency standards...


  • Central Singapore PERSOLKELLY Full time

    Assist the respondents to complete the survey - Conduct survey interviews via outbound calls - Reach out to the respondents to assist them to complete the survey - Compile, record, input survey returns and data accurately into the system - Conduct verification to ensure completeness and accuracy of data collected - Identify and resolve inconsistencies in...


  • Central Singapore PERSOLKELLY Full time

    Manage overall project database including develop and implement of statistical reports - Interpret data, analyze results using statistical techniques and provide ongoing reports - Acquire data from primary or secondary data sources and maintain data systems - Work with management to prioritize business and information needs - Locate and define new process...


  • Central Singapore PERSOLKELLY Full time

    Survey Experience Officer (Inbound) **Salary**: $3,000 Duration: Yearly renewable contract Working Location: Clarke Quay and Novena **Responsibilities**: - Attend to incoming hotline calls from customers - Conduct phone interviews and manage respondents' queries - Ensure highest level of customer experience - Data entry and administrative work - Status...


  • Singapore DM NDT PTE. LTD. Full time

    DM NDT, a leading I.R.M. services company in the Marine, Oil and Gas and Petrochemical industries and part of DM Group Services, is currently looking for **Vessel UTM - **Class Survey Supervisor **to join their team on a full time basis. **JOB RESPONSIBILITIES** - Prepare survey reports and recommended actions - Survey marine vessels to ascertain condition...


  • Central Singapore PERSOLKELLY Full time

    **Salary**: S$3,000 + S$500 Transport allowance Duration: 6 months contract Working Location: Singapore Island wide Working Hour: 44 hours per week based on roster Job Duties: - Conduct survey interviews via field visits to dormitory and outbound calls to collect timely and reliable data for national statistical information - Reach out to the respondent...

  • Quantity Survey

    7 days ago


    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Full Time **Salary** $2,000 - $5,000 Per Month **Date Posted** 7 minutes ago Additional Details **Job ID** 15931 **Job Views** 1 Roles & Responsibilities **Responsibilities**: Budget controlling Deal with subcon / supplier Issue_ _VO Filling Material ordering Procurement list Submission of...


  • Central Singapore PERSOLKELLY Full time

    Contract: Immediate - Year End Work days: 5 days across Monday - Sunday Salary: Basic $2,650 and allowance $350 **Responsibilities**: - Attend to incoming hotline calls from customers - Conduct phone interviews and manage respondents' queries - Ensure highest level of customer experience - Data entry and administrative work - Status update report to...

  • Survey Coordinators

    6 days ago


    Singapore SODAINMIND PTE. LTD. Full time

    We are looking for a door to door Survey Coordinator who would join us to conduct surveys on the SME landscape in Singapore. - Go door to door to do surveys on SME's in Singapore - Work with our team to help gather survey answers - Use our CRM to log the answers of the surveys - Communicate with SME's who are doing our surveys **Job Requirements** - Be able...

  • Survey Engineer

    2 weeks ago


    Singapore HYUNDAI ENGINEERING & CONSTRUCTION CO. LTD Full time

    Roles & ResponsibilitiesReports to Construction Manager Perform levelling, traversing, setting-out points, survey data collecting, topographic surveying, boundary surveys, and etc Positioning of the marine piles and concrete precast vertical walls in marine construction Understand and read the engineering drawings and work out the setting out coordinates ...

  • Survey Specialist

    7 days ago


    Singapore ISEAS -Yusof Ishak Institute Full time

    **What the role is** - Applications are invited for Survey Specialist, Research Division (2-Year Contract) **What you will be working on** - Job Responsibilities To develop survey capability in ISEAS research by establishing systems and best practices; develop researcher staff competence in survey work, and manage survey processes through the following: -...


  • Singapore SYSMA CONSTRUCTION PTE LTD Full time

    SYSMA CONSTRUCTION PTE LTD is a leading construction company that requires a skilled Surveying Professional to join our team. The successful candidate will be responsible for all works related to Quantity Surveyor duties.The ideal candidate should possess at least a Diploma in Quantity Survey/Building or equivalent and have a minimum of 2-3 years of relevant...

  • Quantity Surveying

    8 hours ago


    Singapore ZHONG XU ENGINEERING PTE. LTD. Full time

    Roles & ResponsibilitiesPre & post contract Quantity Surveying Works such as:-Taking off quantities. Tendering of projects. Sourcing of sub-contractors, suppliers and materials. Progress payment and claims. Contract administration. Variations Final accountsDegree or diploma in Building, Quantity surveying or equivalent with at least 3years working...

  • Surveying Professional

    15 hours ago


    Singapore Eurobuild Pte Ltd Full time

    Eurobuild Pte Ltd requires a self-motivated and organized individual with a passion for quantity surveying to manage costs and prepare tenders.About the RoleThis position involves ensuring contract compliance through accurate cost management and tender preparation.Key ResponsibilitiesManaging costs associated with construction projects.Preparing and...


  • Singapore VERTIX ASIA-PACIFIC PTE. LTD. Full time

    Traffic survey technician To join our growing team of transport consultants as a survey technician. The job includes: - Driving to site to install specialised traffic and sound survey equipment on-site; - Making site visits for traffic surveys, and organising survey staff; - Using Web Portal to upload and verify traffic survey results - Coordinating and...


  • Singapore DONG JIAN CONSTRUCTION PTE. LTD. Full time

    About the Role:We are seeking an experienced Survey Operations Manager to join our team at DONG JIAN CONSTRUCTION PTE. LTD.The ideal candidate will have a Diploma in Civil Engineering, Land Surveying, or equivalent, and at least 10 years of site and office survey experience. The candidate must possess strong technical skills and knowledge of surveying...


  • Singapore Careers@Gov Full time

    Job Description:Careers@Gov seeks a highly skilled Land Surveying Specialist to join our survey team in planning, executing and finalising survey works pertaining to the construction of Rail and Road projects. As a key member of the team, you will work closely with colleagues to ensure accurate and timely delivery of projects.The ideal candidate will have a...

  • Survey Party Chiefs

    19 hours ago


    Singapore SubDimension Full time

    Survey Party Chiefs - Online Surveyors - Engineers - Data Processors We are a dynamic offshore company seeking experienced survey personnel to join our growing team. As we continue to expand globally, these roles are key in ensuring the smooth operation of our survey equipment and the collection of high-quality data for offshore projects. The roles we are...


  • Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Company OverviewPERSOLKELLY SINGAPORE PTE. LTD. is a dynamic recruitment agency that provides innovative staffing solutions to various industries.Job SummaryWe are seeking an experienced Call Centre Team Leader to lead a team of Survey Officers in achieving service levels for assigned surveys within timeline.Key ResponsibilitiesSupport Project Manager in...

  • Intern, Survey

    6 days ago


    Singapore SLA Singapore Land Authority Full time

    [What the role is] Intern, Survey & Geomatics [What you will be working on] Animation, Corporate Video Editing and 2D and 3D Graphic design for Survey related content that will be used for marketing purposes. Animation of selected pilot area(s) in Singapore leveraging on existing survey-grade texture-mapped 3D building models, 3D digital terrain,...