
Survey Experience Officer
8 hours ago
The Survey Experience Officer (Verification & Submissions) is responsible for ensuring the accuracy and reliability of survey data submitted by users. This role involves reviewing survey responses, verifying information, and resolving any discrepancies or errors. The Survey Experience Officer will also provide guidance and support to users regarding survey submissions, ensuring a seamless and positive survey experience.
**Job Description: Survey Experience Officer (Verification & Submissions)**
**We are seeking a highly skilled and motivated Survey Experience Officer to join our team. As a Survey Experience Officer, you will be responsible for ensuring accurate verification and timely submissions of customer satisfaction surveys. You will play a crucial role in enhancing our customer experience by analyzing survey data and implementing strategies to improve service quality and revenue growth.**
**Responsibilities:
3. Verify surveys’ completeness and accuracy.
4. Responsible for accurate submission of surveys into system with proper case notes.
5. Prompt escalation for potential complaints to the management.
6. Handle negative and uncooperative respondents professionally
7. Attain KPIs established by the management.
8. Any other ad-hoc duties as assigned in relevance to scope of work.
**Requirements**:
1.Strong phone and verbal communication skills along with active listening
2. Excellent interpersonal skills
3. Ability to work proactively and independently under tight timelines
4. Proficient in computer, internet web usage and MS Excel proficiency is crucial.
-
Survey Experience Officer
4 days ago
Central Singapore PERSOLKELLY Full timeThe Survey Experience Officer (Verification) is responsible for ensuring the accuracy and quality of survey responses by conducting verification checks and audits. This role involves analyzing survey data, identifying inconsistencies, and providing feedback to survey participants. Strong attention to detail, excellent communication skills, and the ability to...
-
Survey Experience Supervisor
2 weeks ago
Central Singapore PERSOLKELLY Full timeThe Survey Experience Supervisor is responsible for overseeing the administration of surveys, ensuring data accuracy, and providing training and support to survey staff. This role involves managing survey projects, analyzing results, and identifying areas for improvement to enhance the overall survey experience for participants. Strong communication skills,...
-
Survey Experience Supervisor
1 week ago
Central Singapore PERSOLKELLY Full timeManage overall project database including develop and implement of statistical reports - Interpret data, analyze results using statistical techniques and provide ongoing reports - Acquire data from primary or secondary data sources and maintain data systems - Work with management to prioritize business and information needs - Locate and define new process...
-
Survey Designer
2 days ago
Central Singapore PERSOLKELLY Full timeThe Survey Designer will be responsible for creating and designing surveys to collect data and feedback from various target audiences. This role involves collaborating with stakeholders to develop effective survey questions, layouts, and formats to ensure accurate and valuable results. The Survey Designer must have strong analytical skills, attention to...
-
Market Survey Executive
2 days ago
Central Region, Singapore CLARUS MARKETING PTE. LTD. Full time $4,000 - $6,000 per yearKey Responsibilities:Conduct market surveys, collecting data via online, phone, or in-person channels.Assist in designing questionnaires and survey tools.Compile, organize, and analyze survey results for actionable insights.Prepare reports and presentations for internal teams.Support marketing and research projects with accurate data...
-
Survey Project Officer
2 weeks ago
Singapore EXCELTECH COMPUTERS PTE. LTD. Full time1. At least Diploma qualification preferred. 2. At least 3-year experience in project management or team lead role. 3. Relevant experience in survey operations and/or customer service role. Call centre experience is preferred. 4. Those without the relevant qualifications but have working experience will also be considered. 5. Competency in administrative...
-
Household Survey Officer
4 days ago
Singapore EDUCARE HUMAN CAPITAL PRIVATE LIMITED Full timeComplete survey via field visit - Schedule interview appointments with respondent - Conduct data verification of completed survey cases to ensure accuracy and reliability of data - Resolve escalated issues from interviewers and respondents - Data entry for completed surveys - Status update report to supervisor - Deliver highest level of customer experience...
-
Survey Project Officer
2 days ago
Singapore Exceltech Computers Pte. Ltd. Full time $60,000 - $120,000 per yearAt least Diploma qualification preferred.At least 3-year experience in project management or team lead role.Relevant experience in survey operations and/or customer service role. Call centre experience is preferred.Those without the relevant qualifications but have working experience will also be considered.Competency in administrative skills.Able to work...
-
Autocad Drafter
1 week ago
Singapore PRECISION SURVEY CONSULTANTS PTE. LTD. Full timeBasic Autocad Computation and prepartion of Topographic map, Boundary surveys, all co-ordinates and level - Duties will primarily be office related but may require occasional field work associated with all facets of surveying including topographic mapping, control surveying and construction layout. - Downloads and processes field data in AutoCAD - Able to...
-
0502 Survey Fieldwork Supervisor
2 days ago
Singapore MAXHUNT RESOURCE PTE. LTD. Full time**Responsibilities**: Key responsibilities include (but not limited to): **Survey Supervision** - Onboard new survey ops officers in workflow processes and questionnaire design as well as any logístical requirements - Fieldwork briefing and interviewer training exercises. - Manage daily rosters and leave matters. **Survey Preparation** - Prepare the layout...