Customer Service Analyst

Job Descriptions Manage inbound and outbound calls in a timely manner Follow SOPs when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Build sustainable relationships and engage customers Keep records of all conversations in our ops center databases Meet...

Job Descriptions Manage inbound and outbound calls in a timely manner Follow SOPs when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Build sustainable relationships and engage customers Keep records of all conversations in our ops center databases Meet...

Job Descriptions Manage inbound and outbound calls in a timely manner Follow SOPs when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Build sustainable relationships and engage customers Keep records of all conversations in our ops center databases Meet...

Job Descriptions Manage inbound and outbound calls in a timely manner Follow SOPs when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Build sustainable relationships and engage customers Keep records of all conversations in our ops center databases Meet...

Job Descriptions Manage inbound and outbound calls in a timely manner Follow SOPs when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Build sustainable relationships and engage customers Keep records of all conversations in our ops center databases Meet...

Job Descriptions Manage inbound and outbound calls in a timely manner Follow SOPs when handling different topics Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives Build sustainable relationships and engage customers Keep records of all conversations in our ops center databases Meet...

Our client is a Financial Institution with offices in Europe and Singapore (Raffles place). We are currently looking for a **Compliance Analyst** (Contract position with potential to convert to Permanent, depending on quality of work and headcount availability at end of term) with experience in the following: Key Responsibilities: - Monitors all operational...

**Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

**Organization**: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

**Position Summary You will take ownership and responsibility for the day-to-day order fulfilment tasks and provide excellent service to our customers and channel partners. You are professional always, and capable of thriving under pressure, in a fast paced team environment. At all times, you place our Customers First. **Duties and Responsibilities** -...

**Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

**Organization**: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

**General**: - Critical incident handling and escalation response. - New report and rules creation/configuration. - Integrate SIEM with new devices or event sources. - Troubleshoot and resolve the SIEM integration issues. - Provide feedback for device management practices and engineering requirements. - Cross-verify incident details that are recorded by...

**Job Descriptions** - Lead and Manage Customer Service Team (~ 15 to 20 members) under Assistant Customer Service Manager - Initiate and Manage Continuous Improvement Activities - Support data processing and analysis on inventory data / transaction data - To prepare relevant documents and participate in customer audit with operation team and quality team -...

This is a pivotal role that requires a versatile person with professional communication skills to handle and resolve issues. Key Responsibilities: - Oversee and manage the Guest Experience Index (GEI) to measure customers’ sentiments of the brand and develop strategies to drive a high standard of customer satisfaction. - Work collaboratively with various...

**Job Scope** - Customer’s order and data processing on WMS (warehouse management system) - Verify operational documents with billing summaries to be sent to customers - Ensure that Customer Service operational documents properly - Liaise with operation team members to arrange any inbound / outbound activities within a set time line - Report irregularity...

**Organization**: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Each of us globally is dedicated to offering outstanding service, excellent advice and...

**Responsibilities**: - Assist in administrative duties pertaining to student and course registration matters - Provide professional service and advice in order to achieve customer satisfaction - Assist customers with their enquires and concerns with a service oriented attitude - Actively promote the centre's programmes to prospective customers in a...

Working environment : Chinese Language Enrichment Centre. **Responsibilities**: - Assist in administrative duties pertaining to student and course registration matters - Provide professional service and advice in order to achieve customer satisfaction - Assist customers with their enquires and concerns with a service oriented attitude - Actively promote...

Our client is a Financial Institution with offices in Europe and Singapore (Raffles place). We are currently looking for a **Compliance Analyst** (Contract position with potential to convert to Permanent, depending on quality of work and headcount availability at end of term) with experience in the following: Key Responsibilities: - Monitors all operational...