Associate Analyst

6 days ago

Park Road, Singapore Commonwealth Bank Full time

**Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

**Job Title**:Associate Analyst

**Location**:Bangalore

**Business & Team**:Retail Operations - Credit Card Disputes/Processing

**Impact & contribution**:

- As an Analyst / Senior associate Analyst, you will be a self-starter who is passionate about delivering world class customer service, building strong relationships with the stakeholders and you will possess the following attributes:

- A CAN do attitude, with the ability to work toward measures that deliver to customer experience and service quality
- Demonstrating the ability to grasp concepts in a fast changing environment
- Previous Disputes investigation experience or a sound service background

**Roles & Responsibilities**:

- You will be expected to perform the following tasks in a manner consistent with CBA’s Values and People Capabilities.
- Core responsibilities
- Analyse disputed card transaction for both fraud and non-fraud transaction by investigating, exploring opportunities to identify recovery and mitigate losses and documenting and resolving claims.
- Engaging with both internal and external stakeholders to assist with investigation on root cause of losses
- Work with clients to collect and document information that may be used to resolving outstanding disputes
- Ensuring that all the Disputes cases are handled in accordance with the regulatory Requirement

**Essential Skills**
- Minimum 0 - 2 Years’ experience on Disputes process
- Strong analytical and problem solving skills
- Excellent Communication and stakeholder management skills, support by collaboration mindset and Possess a service based mindset with strong customer focus.
- Proven analytical, and problem solving skills alongside deriving solutions for customers.
- Highly motivated, result driven, team and customer focused
- Detail Oriented - Exercise extreme attention to details; is thorough, accurate, organized, and productive and seeks to understand both cause and effect of a situation.
- Good Judgement - The exercise of Critical thinking, analysing and assessing and taking ownership of outcome.
- High Level Understanding of Visa and MasterCard rules and Regulation related to debit and credit card transaction disputes
- End to End knowledge on the Disputes resolution process.
- Proven ability to effectively plan and coordinate incoming work and enquiries

**Education Qualifications**:Bachelor’s degree in Business Management,/Business Administration/ Computer Applications & Commerce

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 03/03/2025

  • Associate Analyst

    6 days ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Senior Associate Analyst

    6 days ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Senior Associate Analyst

    2 hours ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Senior Associate Analyst

    2 weeks ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Analyst

    6 days ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Associate Software Engineer

    3 days ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organisation**:CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and...

  • Associate Software Engineer

    2 hours ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organisation**:CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and...

  • Associate Software Engineer

    5 days ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organisation**:CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and...

  • Assistant Professor

    5 days ago

    Lower Kent Ridge Road, Singapore Principal Analyst Associate Principal Analyst (Faculty & Research Systems) Full time

    **Posting Start Date**:14/01/2025 ...**TENURE TRACK FACULTY POSITION IN SOCIAL WORK DEPARTMENT** **NATIONAL UNIVERSITY OF SINGAPORE** The National University of Singapore (NUS) is a leading university centred in Asia. It is consistently ranked among the top 30 universities in the world and top two in Asia. Social Work is one of the oldest Departments in...

  • Security Incident Response Analyst

    2 weeks ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...