Senior Associate Analyst

1 week ago

Park Road, Singapore Commonwealth Bank Full time

**Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Each of us globally is dedicated to offering outstanding service, excellent advice and intuitive solutions to help our customers manage their finances in the ways they want to. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

**Job Title: Operations Team member - Senior Associate**

**Location**:Bangalore
- Manyata Tech park

**Business & Team**:
The Direct Lending business brings together all Home Loan and Consumer Lending activity across Retail Banking Services (RBS). This area is critical to the development of a seamless multi-channel operation giving customers access to an optimised lending experience based on how they wish to interact with RBS, whether over the phone, online, or via video.

The CSD Consumer Lending team is an integral part of Direct Lending Business who assist the retail bank customers by identifying and resolving their lending enquiries through quality conversations over messaging services, we support our customer in a 24/7 environment.

As Operations Team Member (Consumer Service Specialist), you’ll take inbound calls enquiries to build and maintain positive relationships with our existing customers by resolving and identifying their lending enquiries through quality conversations.

**Impact & Contribution**:
You’ll spend time speaking with customers, asking specific questions, and learning about their financial situation to identify their needs. Your strong customer service skills will enable you to build and maintain a positive relationship with customers by resolving and identifying how to maximise customer lending needs aligned with responsible lending, and ensuring customers are banking as effectively as possible.

You will be expected to perform your tasks in a manner consistent with CBA Values and Group Strategy.

**Roles & responsibilities**:

- Act as a role model by consistently displaying leadership behaviours that encourage productive working relationships and a strong performance culture.
- Contribute to an error free process by adhering to process policies & procedures.
- Encourage and drive the identification of process improvements and assist with driving higher levels of customer satisfaction.
- Contribute to the success of the site through collaboration.
- Deal with complex enquiries and manage complaints within your delegation.
- Maintain clear and effective communication with your Team Manager regarding any issues or concerns and collate common themes.

**Essential Skills**:

- 1-3 years of Relevant experience in Customer Support and Banking domain
- Utilise a customer centric approach to interact with customers by Messaging to develop customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer request.
- Use your knowledge of the Bank’s products and services to attend to the customers’ identified financial needs gained through ongoing training.
- Achieve customer service excellence by understanding and practicing the Bank’s customer service standards

**Education Qualifications**:

- Bachelor’s degree in Business Management/ Business Administration/ Computer Applications & Commerce

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 18/02/2025

  • Senior Associate Analyst

    3 days ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Associate Analyst

    1 week ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Each of us globally is dedicated to offering outstanding service, excellent advice and...

  • Senior Analyst Data Management

    17 hours ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organisation**: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and...

  • Risk and Controls Senior Analyst Line 1

    1 week ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Insights Analytics Senior Analyst

    2 days ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Senior Test Analyst

    1 week ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Senior Associate Data Scientist

    1 week ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Senior Technical Business Analyst

    1 week ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization** At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Senior Associate

    1 week ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Modelling and Analytics Senior Analyst

    3 days ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Insights Analytics Analyst

    1 week ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Senior Finance Analyst

    5 days ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and...

  • Associate Software Engineer

    1 week ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Each of us globally is dedicated to offering outstanding service, excellent advice and...

  • Senior SOC Analyst

    3 days ago

    Anson Road, Singapore Flintex Consulting Pte Ltd Full time

    **General**: - Critical incident handling and escalation response. - New report and rules creation/configuration. - Integrate SIEM with new devices or event sources. - Troubleshoot and resolve the SIEM integration issues. - Provide feedback for device management practices and engineering requirements. - Cross-verify incident details that are recorded by...

  • Security Incident Response Analyst

    5 days ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Senior Platform Engineer

    5 days ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Operations Team Member

    2 days ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Associate Software Engineer

    1 week ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization** At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Senior Data Architect

    3 days ago

    Park Road, Singapore Commonwealth Bank Full time

    **Organization**:At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and...

  • Senior Cyber Security Analyst

    5 days ago

    Paya Lebar Road, Singapore Flipped.ai Full time

    Senior Cyber Security Analyst **Minimum Years of Experience**: 5 years We are seeking a highly skilled Senior Cyber Security Analyst to join our team and play a critical role in safeguarding our digital infrastructure. **Responsibilities** - Conduct in-depth analysis of IT security risks, threats, and vulnerabilities to identify potential threats and...