Euc Support Engineer

1 week ago

Singapore HELIOS SYSTEMS PTE LTD Full time

**Key Responsibilities**

Technical Support
- Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
- Provide L2 technical support and advice to users on systems-related issues or queries.
- Perform systems administration/maintenance and works toward continuous optimization of systems performance.
- Standby with on-call availability with varied shifts including nights, weekends and holidays.
- Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

Cross group collaboration
- Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed

**Qualifications/Experience/Knowledge**
- Diploma/Degree or equivalent
- Experienced in M365 End-Point Admin, and/or CompTIA Network.
- Min. 2-3 years of experience preferred.
- Technical knowledge infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers
- Knowledge of OS - Linux, Windows OS, Mac OS, and Servers Operating Systems, M365, Microsoft Intune
- Knowledge of network architecture and security, routers, switches, provisioning, firewalls, and security
- Possess problem solving skills and able to prioritize and manage multiple tasks.
- Experienced in VIP user support.
- Demonstrated verbal, written communication and interpersonal skills with stakeholders.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: $3,500.00 - $4,500.00 per month

Schedule:

- Monday to Friday

**Experience**:

- EUC engineer: 3 years (preferred)

Work Location: In person

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